Deloitte
Business Support Manager (Executive Assistant - Manager), Central Business Services
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Business Support Manager (Executive Assistant - Manager), Central Business Services
Business Support Manager
The Business Support Manager role involves working closely with the Head of Business Support, CBS Leadership, key senior stakeholders, and internal departments to ensure the effective leadership, management, and deployment of Executive Assistants (EAs) for supporting the Partner group.
You will be responsible for managing a team of approximately 40 EAs.
The Manager will operate within the Business Support Services team of Central Business Services (CBS) and collaborate with colleagues in an agile manner to meet Partner and business-wide requirements. This role is a key component of the CBS community, led by five central principles:
- Customer-focused
- End-to-end process management
- Continuous service improvement
- A digital backbone
- Service and vendor management
What This Role Entails
Key Responsibilities
- Day-to-day management and proactive leadership of the EA team
- Partnering with the business to anticipate and prioritise support requirements for effective EA deployment
- Developing and sustaining strong relationships with stakeholders to deliver a seamless EA support service
- Implementing standardised operating processes with a focus on continuous improvement, efficiency and enhanced service delivery
- Driving and championing change initiatives across the EA team through clear vision and leadership
- Serving as the first point of escalation for Partners and potential senior intervention in challenging issues
- Developing and monitoring service quality standards, ensuring the business remains responsive to stakeholder feedback
- Leading performance management cycles including check-ins, reviews, comprehensive performance evaluations and feedback sessions
- Resolving performance/absence challenges in collaboration with the Head of Business Support and HR
- Overseeing the recruitment, onboarding, offboarding processes of Executive Assistants
- Identifying and exploiting development opportunities, both formally and informally, for the EA team
- Mentoring and coaching EAs to foster a high-performance culture with a focus on quality and service excellence
- Working seamlessly with other EA Team Managers and covering roles during temporary absences or manager rotates
- Managing and reporting on operational and service management statistics, aligned with CBS’s standards
- Monitoring and overseeing EA workforce utilisation efficiency
- Additional ad-hoc travel for engaging with team members and attending face-to-face manager workshops.
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What’s in it For You
Why Choose Deloitte?
Deloitte is a leader in business solutions that helps clients achieve success by capitalising on their strengths. Our values uphold integrity, collaborative spirit, a commitment to inclusion, and a focus on making a measurable impact.
At Deloitte, we thrive on purposeful work, empowering our talented teams to innovate, connect, and drive meaningful results in every industry we shape.
This is more than a job—it’s an opportunity to grow, collaborate, define your career and make a difference.
Job seekers who meet these criteria should apply and explore the potential of advancing within a world-driven by purpose.
Connecting with Deloitte’s Business Goals
Deloitte’s Enabling Functions
Central Business Services delivers essential business support, including:
- HR services
- Technology and digital support
- Pensions management
- Facilities coordination
- And more—ensuring the firm runs efficiently, partners thrive, and clients are effectively served.
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Regulatory Guidance for Colleagues
In alignment with industry standards, Deloitte abides by personnel independence regulations. Certain colleagues are required to comply with constraints, including:
- Prohibitions on holding financial interests or maintaining certain employment relationships with our SEC audit clients.
- Recruiters and the Independence team are available to clarify these restrictions throughout the recruitment process.
Support & Culture at Deloitte
Our hybrid working policy accommodates your professional and personal life. Based in Birmingham, Cardiff, or Manchester, you can enjoy flexible working, from local office settings, virtual engagement, client site visits, and remote work. It optimises different environments to ensure you thrive both professionally and personally.
Taking Care of You
We nurture an environment where:
- Belonging and empowerment matter—you can be your true self and work with confidence.
- A culture of inclusivity, mental well-being and career growth is a priority.
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Each employee recognised for their valuable contributions to the collaborative culture of Deloitte, encouraging innovation and connection.
Next Steps for Your Career
A career at Deloitte offers growth, personal impact, and unparalleled opportunities. Join us to shape the future you envisage. Explore why connecting with Deloitte can be your stepping stone to fulfilling success.
Learn more about our people, purpose, and ethos visit: deloitte.co.uk/careers
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