London Borough of Hackney
Business Support Officer
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1x Fixed Term / Secondment Opportunity – 12 Months 1x Permanent Opportunity
Business Support Officer – Senior Support Team
About The Role
Do you take pride in your work and have a passion for problem-solving and service excellence? If so, Hackney is offering a fantastic opportunity for a Business Support Officer in our Senior Support Team.
Hackney is one of the most dynamic and progressive local authorities in the UK, a resilient, vibrant, and creative borough at the heart of London. With strong, diverse communities and a powerful set of shared values, Hackney is committed to ongoing innovation, equality, and ambition—particularly in its fight for equity, anti-racism, gender fairness, neurodiversity inclusion, and tackling poverty.
Hackney Parking Services are industry leaders, renowned for their best practices in parking management and enforcement. As part of this team, you’ll contribute to maintaining high standards of service delivery across the borough.
We’re looking for a highly motivated individual with:
- A positive attitude toward learning and development
- Excellent organisational and prioritisation skills
- Proficiency in Google Workspace (Docs, Sheets, Gmail)
- Ability to adapt quickly and work effectively under pressure
This is more than just an admin role—it’s about driving service excellence, supporting your colleagues, and helping Hackney continue its legacy as one of the UK’s highest-performing local authorities.
Key Responsibilities
- Provide administrative support to the Senior Support Team, ensuring smooth operations
- Maintain and update records through digital tools, including spreadsheets for data analysis and reporting
- Draft clear, concise reports and correspondence, reflecting confidence and professionalism
- Assist with real-time problem-solving in a fast-paced environment
- Collaborate across multiple departments to uplift service standards
- Prioritise workloads effectively to meet urgent deadlines while maintaining accuracy
- Continuously improve service performance to enhance customer satisfaction
- Use Google Workspace to organise actions, deadlines, and project tracking
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Our Ideal Candidate
- IT proficient with experience in Google Suite (Forms, Sheets) – advanced Google Forms knowledge is advantageous
- Hands-on experience with data-entry, recordings, and analysis in spreadsheets
- Excellent written communication—ability to articulate ideas clearly and professionally
- Strong organisation and time-management skills
- Comfortable working in a pressure-cooker environment with shifting priorities
- Customer-service mindset: commitment to resolving issues efficiently, with first-contact excellence
We welcome candidates at all career stages, though experience with local authority, corporate, or public sector administrative roles would be beneficial. Soft skills, adaptability, and initiative are just as important as formal qualifications.
Workplace Culture and Our Commitment to You
Hackney thrives on proud, ambitious, and pioneering individuals who reflect—and reinforce—our inclusive, diverse work environment. Here’s why Hackney stands out:
✅ Purposeful impact: Our work directly improves lives across the borough ✅ Growth opportunities: We invest in your learning and professional development ✅ Mission‑driven but supportive—we actively care for staff wellbeing ✅ Flexibility encouraged for personal and professional balance ✅ Flow of new experiences and challenges—no two days are the same
We believe our staff are Hackney’s greatest asset. Your role isn’t just a job, it’s a chance to shape how services are delivered—for democratic equity, for a better borough, and for the everyday residents who rely on us.
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Our Commitments to Diversity and Inclusion
As a zero-tolerance organisation against discrimination, Hackney recognises and actively works to eliminate:
- Bias based on age, disability, gender reassignment, family status, race, religion, sex, or sexual orientation
- Social class discrimination, as we believe socioeconomic background should not limit opportunity
This includes welcoming applicants with disabilities and considering flexibility needs, ensuring our workforce reflects Hackney’s rich diversity.
In partnership with Hackney Works, we offer dedicated engagement support for residents interested in careers with the Authority: [email protected].
Application Process
We operate a fair and open selection process:
- CVs/supporting statements are not accepted—applications are reviewed anonymously
- Apply via Online Application Portal and complete competency-based questions to showcase your unique skills and experience
- Current deadline: 12 July 2026 (22:59)
A note on authenticity: Warm though AI-generated résumés may seem, we value personal voice and genuine examples. This is your chance to stand out—let your character shine through!
Interview date: To Be Confirmed
Apply now—let’s make Hackney even better.
Selected Company Requirements
- Company Name: Hackney Borough Council
- Terms: 1 permanent position + 1x fixed-term/secondment (12-months)
- Location: Hackney, London
- Working Hours: Resolution-based office dedication with flexible flexibility
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