Coface
Business Support Officer - Broker Sales
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Company Description
At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our team!
Job Description
You will be responsible for providing support to the Broker Sales Team nationally across the UK.
- Provide a high level of customer service to all customers and brokers in the SME and Mid-market segment.
- Support the team in the acquisition of SME and National clients, helping to maintain good client, broker and prospect relationships in order to maximise revenue.
- Support New Business Managers in using internal systems, carrying out calls and supplying monthly reports as and when required both internally and externally.
- Support prudent Commercial Underwriting of credit insurance business by adhering to Coface standards and delegations.
- Maintain efficient processing of calls and email enquiries, measured by response time and time to resolution conclusion.
- Provide verbal and written reports on customer needs, problems, interests, competitive activities and potential for new products and services.
- Maintain good relations with all other departments and external customers and brokers.
- Adhere to UK and Ireland compliance legislation and Group compliance rules.
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Key Tasks & Responsibilities:
- To manage the flow of new business via the internal sales system and complete tasks related, allowing the Mid Market sales team to process business within competitive time frames.
- When the relevant Mid Market sales manager(s) are out of the office at meetings or on a period of absence, act as the frontline contact for external and internal queries.
- Take ownership for all queries inbound and outbound from internal and external customers, with support provided by other members of the team.
- To support the assessment and loading of new business submissions.
- Support the Mid Market Sales team planning events and training for brokers.
- Projects: participation in projects and any user acceptance testing for new systems / processes which impact Commercial Department.
- Provide strong administration support for the broker sales team.
- Assist the sales managers in preparation of new business proposals.
- Involvement on SME schemes to maximise revenue.
- Assist with the preparation and attend prospect / broker meetings with the New Business Managers where needed.
- Other ad-hoc tasks as required by the Head of National Broker Sales.
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Qualifications
- Minimum of B grade or level 5 GCSE in English and Maths
- Able to execute tasks to a high standard whilst retaining focus.
- Good organisation skills with the ability to prioritise tasks.
- Excellent customer service, ability to manage challenging conversations and relationships.
- Excellent attention to detail.
- Numerate with the ability to analyse information and produce reports.
- Able to process processes and procedures.
- Experience of providing administrative support desired.
- Excellent telephony skills.
- Excellent IT skills.
- An understanding of FCA regulations and compliance
Additional Information
Why Join Coface?
At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.
If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.
Coface UK & Ireland Certified as a Great Place to Work® | Coface
Department: Commercial - 002
Contract type (job boards): Permanent contract
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