West Northamptonshire Council
Business Support Officer - Family Hubs
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Family Hubs bring together support, advice, activities, and services for children, young people, and families, helping people find the right support at the right time. Whether it's attending a parenting programme, accessing early help services, finding local activities, or simply knowing where to go for advice, Family Hubs are here to make life a little easier for local families.
We're looking for a Business Support Officer to join our team at Daventry Family Hub and help create a welcoming, friendly, and positive experience for everyone who visits us.
This is a role for someone who enjoys being around people. You'll be one of the first faces families see when they walk through the door, helping them feel comfortable, supported, and confident they've come to the right place. You'll become a familiar face in the hub, building relationships with families, colleagues, and partners and playing an important part in the daily life of the service.
If you enjoy being around people and like feeling part of a service that's making a difference in the local community, you'll feel right at home here.
Interviews will be held late August.
This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
A big part of your role will be helping families understand what's available to them and connecting them with the right support.
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You'll welcome visitors, talk to families about their circumstances, help them complete registrations, and provide information about services, activities, and programmes available through the Family Hub and our partners.
While some people will come to the hub knowing exactly what support they're looking for, others won't. You'll play an important part in helping families understand what's available and making sure they leave with more information, more confidence, and the right next steps.
You'll often be the person helping someone work out where to start. That could mean talking through what support is available, introducing them to activities at the hub, helping them understand their options, or connecting them with services that could benefit their family.
Alongside supporting families, you'll help keep the hub running smoothly. You'll manage enquiries, monitor inboxes, process referrals, maintain records, and support the organisation of courses, parenting programmes, and activities taking place across the Family Hub network.
This role sits somewhere between customer service, community support, and business support. It's perfect for someone who enjoys talking to people but also likes being organised and making sure things run smoothly behind the scenes.
You're probably the kind of person people naturally approach when they need help.
You enjoy talking to people, you're comfortable starting conversations, and you genuinely care about providing a good experience. You don't need to have worked in a Family Hub before. What's more important is that you enjoy helping people, can make others feel at ease, and are happy being the person others turn to when they need information or support.
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You might currently work in customer service, reception, hospitality, retail, administration, education, healthcare, or a community-based role. If you've built your career around helping people and creating positive experiences, we'd love to hear from you.
You'll be confident talking to people from all backgrounds and able to make others feel comfortable quickly. You're organised, enjoy being part of a team, and are comfortable balancing a variety of tasks throughout the day.
Most importantly, you'll genuinely enjoy helping people. The systems, processes, and Family Hub knowledge can all be learned. The ability to make someone feel welcomed, listened to, and supported is what really matters.
Why join us?
Family Hubs are genuinely lovely places to work.
They're busy, welcoming spaces where families come for support, advice, activities, and opportunities. Over time, you'll get to know many of the people who walk through the door and become a familiar face within the local community.
You'll join a team that's passionate about what they do, supportive of one another, and always willing to lend a hand.
You'll be part of a service that helps families access opportunities, build connections, and get the support they need. You'll see first-hand the difference that information, encouragement, and a friendly conversation can make.
This is one of those rare roles where you'll spend your days working with people, building relationships, and helping others, while also being part of a service that has a real impact on local families.
If you enjoy being around people, like feeling part of a community, and get satisfaction from helping others, we'd love to hear from you.
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