Vale of Glamorgan Council
Business Support Officer
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About Us
Looking for a role where your skills can make a real impact? We’re looking for a proactive and motivated Business Support Officer to join our dynamic team, supporting essential frontline services across the Vale. This is a fantastic opportunity to be part of a busy, supportive environment where no two days are the same and your contribution truly matters.
Ambitious
We are forward-thinking, continually looking for opportunities to improve how we work, embracing innovation and investing in our people to deliver the best possible outcomes.
Open
We are transparent and accountable in everything we do. We welcome new ideas, encourage constructive challenge, and take responsibility for the decisions we make.
Together
We work collaboratively across teams, with our partners and with our communities. We value diversity, respect one another, and recognise that the best outcomes are achieved through strong relationships and shared effort.
Proud
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We are proud of the Vale of Glamorgan, the services we provide, and the difference we make to people’s lives. We take ownership of our work and are committed to delivering high standards every day.
About The Role
Pay Details: Grade 4 - £25,989 - £26,403
Hours of Work / Working Pattern: 37
Main Place of Work: The Alps
Description:
We are seeking a motivated and organised Business Support Officer to join our team within the Environment & Housing Services Directorate, based at the Alps Depot.
This is a key administrative role supporting service delivery across a busy operational environment. You will play a vital part in ensuring efficient day-to-day operations, delivering excellent customer service, and supporting continuous improvement.
- Providing high-quality administrative and customer service support
- Processing applications, registrations and associated documentation
- Liaising with internal teams, enforcement services and external partners
- Supporting fleet management systems, including telemetry and reporting
- Monitoring, analysing and reporting on data to improve services
- Processing invoices and supporting financial administration
- Responding to customer enquiries via telephone, email and face-to-face
- Supporting operational projects and service improvements
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This is a fast-paced, hands-on role requiring a proactive, “can-do” approach and the ability to work under pressure to meet deadlines.
About You
We are looking for a candidate who is organised, customer-focused and able to thrive in a busy team environment.
- Enthusiastic and proactive
- Reliable, professional and punctual
- Strong team player with a flexible approach
- Committed to delivering high-quality customer service
Additional information
For Further Information, contact: Joanne Dovey – Jdovey@valeofglamorgan.gov.uk
Please see attached job description / person specification for further information.
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