Royal Borough of Kingston upon Thames
Business Support Officer
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Business Support Officer
About The Borough
Kingston, located in zone 6 with excellent transport links, is a vibrant and diverse university town known for its strong community spirit. Enjoying an idyllic riverside location, it offers a rich blend of modern amenities, historic charm, and a mix of great shopping, restaurants, plus open parklands and cycling routes. Kingston is an enjoyable place to live and work.
We are dedicated to supporting our residents and vulnerable groups in maintaining independence through balanced support and independent living.
About The Role
Business Support Officers (Green Spaces & Planning Services) – Two Full-Time Fixed-Term Roles (One Year)
About This Role & Our Ideal Candidate
We currently seek two full-time Business Support Officers in Green Spaces and Planning Services—fixed-term roles for a year.
As a key member of our team, you will manage diverse administrative responsibilities essential to daily service delivery:
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Green Spaces:
- Financial management (invoices, purchase orders, supplier coordination)
- Managing service requests with contractors
- Handling team inbox communications
- Providing meeting administrative support
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Planning:
- Inbox and case management
- Administrative support for planning appeals
- Advising the public and applicants on application processes
- Organising documentation for Planning Committees
We are looking for collaborative team players with exceptional ICT skills and the ability to adapt and master new systems quickly. Ideal candidates thrive in variety-rich environments and excel under busy workloads with a commitment to excellence.
About Us
These roles are based in our Customer Fulfilment Service within the Residents and Communities Directorate. Our vision is to support Kingstonians in living their best lives by combining customer-facing support services into one centralised team.
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At Kingston, we foster a culture of continuous improvement and agility. Our council excels as a high-performing, ambitious organisation, recognised for top-tier services, especially in areas like Social Care. Recent accolades highlight our achievements in senior leadership, workforce transformation, and strategies like:
- Our work on Cambridge Road Estate
- Our Community Safety team’s winning work on the Ending Violence Against Women and Girls Strategy (LGC Awards)
Our Offer to You
We cultivate talent by offering a supportive, collaborative environment where growth and development thrive. Your ideas, regardless of scale, are encouraged and embraced by experienced leadership.
Benefits Highlights:
- Generous annual leave: 25-32 days (plus bank holidays, pro-rata if part-time)
- Enhanced leave policies: Maternity/Paternity/shared parental/adoption and dependents leave
- 3 volunteering days per year
- Hybrid working (dependent on role)
- Flexible agile arrangements with Google Chromebooks
- Learning and Development portal with career growth courses
- Discounts on local shops, restaurants, gyms, and leisure facilities
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan & Cycle-to-Work schemes
- Electric Vehicle (EV) leasing
- Confidential health & wellbeing support (including counselling)
Application Process
Apply online, highlighting skills, abilities, and personalised experience relevant to the role’s requirements. Ensure CV details align with the application sections.
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⚠ Note: While we utilise AI to boost productivity and streamline services, we will reject suspiciously AI-generated applications lacking authentic, personalised responses. Our core values (Star Values) and transparency principles will underpin this decision.
Application Closing Guidance: This date is a guide only. Applications may close early once we receive sufficient candidates—submit early to avoid disappointment.
🔹 Diversity & Inclusion: From application to interview, applications are anonymised to reduce bias. We foster diverse interview panels (age, culture, neurodiversity) to minimise bias within recruitment.
Additional Information
A diverse, inclusive workforce mirrors our community—we celebrate and valued difference, aiming for a positive sense of belonging.
🌺 Family-Friendly & Inclusive Employment: Explore our flexible working arrangements, staff engagement initiatives, and inclusive forums supporting families and excluded groups—committed to driving an inclusive workplace.
🦽 Disability Confident Employer: All disabled applicants meeting essential criteria will be guaranteed an interview.
💵 Living Wage Employer: Compensation supports the London Living Wage standard, ensuring fair pay regardless of contract type or length.
📍 Immigration Policy: The current UK points-based system affects prospects. Visit the GOV.UK website for guidance. Sponsorship is case-specific and budget-dependent—not guaranteed.
Ready to help Kingston thrive? Apply now and contribute to a community that values honesty, diversity, and excellence.
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