Business Support Partner, UK & Ireland

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 48 million patients around the world each year.

We’re at the forefront of the medical device industry – leading and evolving healthcare to address unmet and emerging patient needs. Our culture powers our performance, and we turn our shared vision into value through the contribution of more than 59,000 colleagues worldwide.

Business Support Partner, UK & Ireland

Your strong organizational skills, proactive mindset, and customer-focused approach will make you a key partner to our Sales and Marketing teams. Your ability to coordinate complex activities, build effective stakeholder relationships, and drive operational excellence will help our commercial teams succeed while ensuring the highest standards of compliance and service delivery.

If you're looking to join a fast-paced, collaborative, and purpose-driven environment, consider becoming part of our high-performing team.

Purpose Statement

The role of the Business Support Partner, UK & Ireland is to provide end-to-end operational, logistical, and administrative support to the UK & Ireland commercial organization. Acting as a trusted business partner and primary point of contact for internal stakeholders and external partners, the Business Support Partner ensures the seamless planning and execution of meetings, events, trainings, compliance-related activities, and business processes.

The purpose of this role is to enable commercial effectiveness by delivering outstanding customer service, ensuring compliance with company policies and procedures, and supporting the successful execution of business initiatives across the UK & Ireland region.

Location: Hemel Hempstead (Hybrid working setup, including 2 days of remote working per week)

Key Responsibilities

• Serves as the primary point of contact for the UK & Ireland Sales and Marketing teams, providing operational, administrative, and compliance support while building strong partnerships with internal and external stakeholders.
• Leads the planning, coordination, and execution of meetings, trainings, events, congresses, and HCP-related activities, ensuring excellent customer service and full compliance with company policies and procedures.
• Manages key business processes including Internal Request Forms (IRFs), Purchase Requisitions (PRs), Purchase Orders (POs), invoice processing, budget tracking, and vendor coordination to support the effective operation of the commercial organization.
• Provides end-to-end logistical and administrative support, including documentation, reporting, scheduling, travel coordination, stakeholder communications, and contract administration.
• Collaborates with UK & Ireland, EMEA, and Global teams on cross-functional initiatives, business projects, and continuous improvement activities that enhance operational effectiveness and customer experience.
• Ensures adherence to quality, regulatory, and healthcare compliance requirements, including supporting audit-related activities and maintaining accurate records within company systems.
• Acts as a trusted business partner, proactively identifying opportunities to streamline processes, improve efficiencies, and deliver value to internal and external customers.