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Business Support Specialist – Cargo & Specie
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Business Support Specialist – Cargo & Specie
This dynamic and developing role is Hybrid with required days in our Ipswich Office, overseeing a portfolio of clients ‘post placement / non-contractual’ along with supporting Client Executives to provide excellent Client Service. The successful candidate will be part of the Marine CUBS team. This role is mainly Administration based along with some elements of technical solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.
The Role:
Client Relationship Management
- Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / troubleshooting and the ability to see queries through to resolution
- Understand, apply and where necessary explain the business unit policies and procedures
- Provide subject matter expertise where required
- Draw on expertise within the wider Business Unit and across the Group for clients as required
- Liaise with clients and build strong relationships
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Business Development
- Actively support the Business Unit drive of the sales process and business area practice activity
- Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.
Placement Management
- Work closely and maintain working relationships with key stakeholders
- SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
- Checking correct documentation has been received and issued and completing real time filing to pass audit checks.
- Ensure compliant processing within internal metric framework
- Ensure accurate loading of data within agreed time and quality standards
- Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
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Operational and Service Delivery
- Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
- Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
- Deliver high levels of client service in line with Marine standard operating procedures for client activity
- Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures, and all regulatory requirements
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