East Suffolk Council
Business Support Team Leader
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Business Support Team Leader
Business Support Team Leader – Environmental Services
Location East Suffolk Council Lowestoft, NR33 0EQ or Melton, Woodbridge, IP12 1RT
Salary £35,412 – £38,220 per annum (pro rata for part-time staff)
Hours & Type 37 hours per week | Permanent
About the Role
East Suffolk Council delivers essential local services, improving the lives of 250,000 people across East Suffolk.
We are looking for a Business Support Team Leader to join the Environmental Services team. This is a diverse and impactful role covering regulatory and advisory services such as:
- Food safety
- Occupational health and safety
- Public health
- Noise and nuisance
- Air quality
- Animal health
- Contaminated land
- Climate change
As Team Leader, you will:
- Lead, manage, and inspire a team of Environmental Services Support Officers to provide technical and administrative support.
- Work collaboratively with wider council teams and directly with customers to deliver high-quality, efficient services.
- Oversee financial and performance management, ensuring the team meets targets and delivers operational improvement.
What You Will Need to Do
You will provide technical and administrative support, ensuring the team achieves optimal performance. Key responsibilities include:
- Team leadership – Mentoring, supervising, and developing team members to deliver high standards.
- Process improvement – Identifying opportunities to enhance efficiency and service quality.
- Customer engagement – Representing the team and Council to external stakeholders.
- Reporting – Managing financial, performance, and compliance data for the team’s accountability.
- Regulatory compliance – Ensuring operational adherence to environmental health and safety regulations.
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Essential criteria: You are an excellent team player, self-motivated, and passionate about customer service, with:
- Strong skills in process improvement and continual development.
- A detail-oriented mindset to ensure quality outcomes.
- Proven leadership experience managing public-facing teams.
They welcome applications even if you don’t fully meet all criteria – experience will be considered.
About You
We are looking for candidates who embody:
✔ A strong focus on quality and continuous improvement ✔ Build successful collaborative working relationships ✔ The ability to lead operations toward strategic goals ✔ Comfortable handling complex regulatory environments
Why Work for East Suffolk Council?
Joining us gives you more than a job – it gives you a meaningful purpose, working within a dynamic community-focused setting. East Suffolk Council is proud to offer:
- Generous leave entropy: 25 days annually, rising to 31 days after 5 years of service (plus bank holidays).
- Pension scheme: Full membership in the Local Government Pension Scheme.
- Flexible working: Dedicated support for tailored arrangements.
- Learning & development: Opportunities tailored to your career growth.
- Health & wellbeing: Access to initiatives and programs.
- Discounts: Savings on electricity, water, broadband, smartphones, tech, health, travel, and clothing.
Get help with your application
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Explore our [Employee Benefits Brochure] (PDF link) or watch our employee video for more insights.
Key Contacts & Application Details
For an informal discussion, contact [James Windsor]: email [james.windsor@eastsuffolk.gov.uk]
Deadlines ✅ Application closes: 11:00am, 19 July 2026 ✅ Interviews: Week commencing 27 July 2026
How to Apply
- Read the full advert and Job Description & Person Specification.
- Complete our Supporting Statement template (DOCX) – must use the template provided (CVs not accepted).
- Provide details on how you meet each Person Specification criterion.
- submit your application through our [online portal].
Find steps for applying in our [Careers Section] and visit our [East Suffolk Council Careers Site] for further guidance.
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