Superdrug
Business System Analyst
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Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based by East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Job Purpose
To work with the IT team and the wider business to identify, develop, and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery, and testing phases, so will be able to influence the outcome of projects.
Key Accountabilities
- Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
- Identifying, documenting, and validating integration and data requirements across systems to ensure end-to-end solution coherence.
- Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results.
- Assisting business users, project managers, and IT leadership in optimising the scope, benefits, and risks of proposed projects; help manage expectations of users and management.
- Analysing the impact of change requests.
- Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
- Assisting in the definition of roll-out, training, and user support plans.
- Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
- Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams, and business-focused storyboards.
- Generates detailed customer-focused initiatives, in line with the IT Department strategy, and supports with execution.
- Listens to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline.
- Ensures the team prioritises actions which delight the customer/team member.
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Special Requirements
- Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.
- Related Business Analyst work experience involved in large-scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects.
- Experience working and implementing projects in a Retail-based environment.
- Understanding of Retail/Warehouse Management Systems and Processes.
- Flexibility to travel.
- Establishes strong relationships at all levels.
- Can manage tough/complex messages with all stakeholders.
- Role model collaboration to the team to exceed goals.
- Positive attitude towards feedback, uses this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way.
- Effectively manages their team by playing to strengths and proactively addressing its opportunities. Ensuring everyone's wellbeing & diversity is considered and celebrated.
- Feels empowered to challenge across different career bands and roles. Supporting other team members in shaping their work to do so.
Key Responsibilities
- Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy.
- Uses data and insights to challenge the status quo to keep us ahead of the competition.
- Uses data to inform and generate new ideas and make decisions to improve on future plans.
Technical Responsibilities
- Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.
- Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work.
- Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.
- Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.
Position in Organisation
Reports to Business Systems Analysis Manager & RPA Product Manager
Customer Contacts
Internal
- Business project managers
- Project Sponsors and Stakeholders
- Project team
- Other ASW colleagues worldwide
External
- Application suppliers
- Software suppliers
Person Specification
Experience
- Essential: Proven Business Analyst experience involved in large-scale business transformation projects in a retail environment
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Qualifications
- Essential: ‘A’ level or equivalent
- Desirable: Degree level
Skills & Knowledge
Skills
- Related Business Analyst work experience involved in large-scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects.
- Strong business-focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and Reporting.
- Experience of translating strategy and concepts into practical, compelling, and meaningful documentation.
- Expertise in business process mapping and analysis working with people, process, and technology on new solutions.
- Strong analytical, problem-solving, and negotiation skills.
- Good planning and time management skills.
- IT literate with experience of using MS Office applications.
- Strong written, oral communication, and presentation skills.
- Ability to work effectively in changing situations, shifting priorities, and simultaneous demands.
- The ability to work within a team to achieve agreed objectives, both as a leader and as a team member.
- Experience of also carrying out Systems Analysis, Data Modelling, and/or Service Management assignments.
Knowledge
- Knowledge of structured Business Analysis methodologies and best practice.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern, and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop, and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay, and pregnancy loss and support
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern, and collaborative office close to East Croydon Station.
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