Ann Summers
Business Systems Analyst
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Business Systems Analyst
Location: Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon with hybrid working (2 days at headquarters, 3 days from home) and flexi core hours.
About the Role
Our Tech Delivery team has an exciting opportunity for a Business Systems Analyst specialising in three key platforms: Zendesk, Salsify, and Scurri.
You’ll be a curious problem-solver, translating business needs into practical system improvements and driving meaningful value. This hands-on role involves collaborating with stakeholders, delivering system enhancements, and ensuring changes deliver real-world benefits.
The Role
A highly collaborative position requiring expertise in system implementation, business analysis, change delivery, and continuous improvement to maximise the effectiveness of Ann Summers’ business systems.
- Own your chosen business systems (Zendesk, Salsify or Scurri), ensuring they are configured, maintained, and optimised to support organisational goals.
- Influence with impact—build strong user relationships, guide stakeholders, and provide best-practice support.
- Partner with colleagues to understand business needs, analyse requirements, and deliver effective system solutions.
- Assess impact of changes and support smooth implementation of system updates and workflows.
- Configure and validate system enhancements, including permissions, workflows, and process improvements, to boost efficiency and user experience.
- Execute testing strategies (functional and end-to-end) to ensure changes meet intended outcomes.
- Troubleshoot issues, identify solutions and maintain system stability and performance.
- Develop and deliver training sessions to empower colleagues in adopting new processes and tools.
- Ensure documentation and compliance for all system changes per governance standards.
- Innovate continuously by identifying ways to improve Processes, system capabilities, and business performance.
- Become a true brand ambassador, upholding Ann Summers’ core values at every step.
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Key Skills & Requirements
You’ll excel in this role if you have:
✔ Experience working with enterprise or workflow-based systems, including Zendesk, Salsify, Scurri, or similar platforms.
✔ A strong grasp of Business Analysis, project delivery, change management, and ITIL/Service Management principles.
✔ An ability to build trust and influence across functions and collaborate effectively.
✔ A curious, analytical mindset with system testing and improvement experience.
✔ AI familiarity and a passion for continuous innovation.
✔ An affinity for our brand’s mission, products, and values.
Benefits – Why Join Ann Summers?
- 31 days’ holiday (incl. Bank Holidays) + an extra day per year of service (up to a limit).
- Your birthday off – because fun deserves recognition.
- Holiday Purchase Scheme for extra flexibility.
- Workplace pension – invest in your future.
- 50% staff discount + access to sample sales.
- Reward Gateway loaded with perks and price cuts.
- Regular colleague social events and engagement projects.
- THRIVE, our industry-leading learning platform.
- Employee Support Programme via the Retail Trust.
- Eye care vouchers.
- Free onsite parking or a Season Ticket Loan.
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About Us
Ann Summers isn’t just lingerie – we’re members of Del Torso, a bold, boundary-busting group championing empowerment, inclusivity, and bold innovation. Our values live through each of us:
- EMPOWER every person who connects with us.
- PUSH BOUNDARIES of industry standards and expectation.
- MAKE IT HAPPEN – no obstacles stop us.
- ALWAYS BE INCLUSIVE of various backgrounds and perspectives.
Your Journey
If you’re shortlisted, expect:
📞 Initial telephone discussion about the role and your experience.
💻 A virtual interview in two stages:
- A chat with the Hiring Manager; and
- A talent team brief.
🏢 If successful, we’d invite you to Head Office for an interactive, task-based interview.
Unfortunately, due to high volume, we’re unable to acknowledge every application. However, we value cultural fit and candidate experience at every stage.
Inclusion, Diversity, and Equity:
Ann Summers is committed to embracing diversity—we truly believe the best outcomes come from diverse teams. Equality, inclusion, and respect for all identities is central to our organisation.
The company adheres to GDPR policies. By applying, we’ll maintain your details for 12 months unless otherwise requested.
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