Commercial Services Group
Business Systems & Change Analyst
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Location: Aylesford (on-site)
Salary/package: £36,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
As a Business Systems & Change Analyst, you will play a key role within the Global Education Supplies Continuous Improvement team, helping to improve systems, streamline processes and support business change across a growing portfolio of education brands. This is an opportunity to make a meaningful impact as the business continues to evolve, bringing together systems, ways of working and best practice across multiple organisations.
Who we are
Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising eight complementary brands that serve the global education sector. These include KCS Education, Landscapes for Learning, Maudesport, Gresswell, Timstar, Technology Supplies, Diblio and Educeo. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.
Why this role matters
You will play a key role in supporting business users, improving systems and driving change across Global Education Supplies, ensuring colleagues have effective tools, efficient processes and the support they need to deliver great outcomes. This is a role where analytical thinking, problem solving and collaboration are essential, with responsibility for improving business processes, supporting system users and helping embed new ways of working across multiple brands.
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What you’ll be doing
- Managing system queries and support requests to ensure minimal disruption to business operations.
- Triaging system-related tickets and coordinating resolutions with internal specialists.
- Supporting colleagues with system usage, process guidance and best practice adoption.
- Analysing business processes to identify opportunities for improvement and greater consistency.
- Supporting testing activities, user acceptance testing and system implementations.
- Working closely with stakeholders to improve systems and ways of working across multiple brands.
- Monitoring recurring issues and identifying opportunities for continuous improvement.
- Supporting the evolution and integration of systems and processes as the business continues to grow.
What we’re looking for
- Proven experience in Business Analysis, Systems Analysis, Process Improvement or a similar role.
- Strong analytical skills with a high level of attention to detail.
- Experience supporting business systems in a fast-paced operational environment.
- The ability to investigate issues, identify root causes and recommend practical solutions.
- Experience gathering requirements, testing systems and supporting change initiatives.
- Knowledge of ERP, warehouse management systems or similar business platforms.
- Strong Microsoft Office 365 skills and confidence working with business systems.
- The ability to manage multiple priorities while maintaining a high level of accuracy.
- A proactive and solutions focused approach with a passion for continuous improvement.
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What you’ll get in return
- Salary of £36,000 per annum.
- 25 days annual leave, rising in line with policy for the role and increasing to 27 days after four years' continuous service.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
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