SOCOTEC UK & Ireland
Business Systems Implementation Manager
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Hands-On Business Systems Implementation Manager
Company Description
As SOCOTEC continues to grow, we are seeking a hands-on Business Systems Implementation Manager to lead the delivery and implementation of our core business systems—ERP, CRM and Field Service—across the organisation. This is a delivery-focused role: you will engage closely with detail, configuring, project managing, and embedding solutions rather than overseeing them remotely.
Reporting to the IT Director, you will serve as the key point of connection between business divisions and the UK IT team—aligning with divisional strategy, shaping the systems roadmap, and rolling up your sleeves to scope, configure, deliver, and embed work. You will lead end-to-end implementations, collaborating with internal and external teams (software developers, IT experts, and Business Analysts) to ensure technical delivery aligns with strategic business outcomes across platforms and projects.
Our current core platform is Microsoft Dynamics 365 (including Field Service and CRM), so familiarity with it is beneficial. However, this role is platform-agnostic: as our systems evolve, you may be tasked with implementing and integrating other ERP, CRM and business systems. Success here depends on transferable implementation and delivery expertise rather than single-product specialisation.
Ideal for a delivery and implementation professional keen on hands-on work with a passion for driving continuous improvement. There’s genuine potential to progress into broader delivery or programme leadership as our software ecosystem expands.
Job Description
Core Responsibilities
Hands-On Implementation & Delivery
- Lead end-to-end implementation of ERP, CRM and Field Service systems—from scoping and configuration through to go-live and embedding.
- Work directly with functional consultants and developers to tailor solutions, contribute to solution design, and validate configuration against business needs.
- Apply hands-on technical expertise with integration and low-code/automation tooling (e.g., Power Platform) to connect systems and streamline processes.
- Manage application acceptance as it transitions from development into live use, ensuring a smooth handover to IT support.
- Facilitate workshops, conduct user acceptance testing (UAT), and deliver training to ensure new functionality is adopted across divisions.
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Project Delivery & Governance
- Lead and manage projects from initiation through delivery, adhering to project governance models and ensuring on-time, on-budget, high-quality delivery.
- Follow Stage Gate Governance Processes, maintaining comprehensive documentation (including Mandate, Business Case, RAID, and Exec Plans).
- Oversee project budgets, monitor cost tracking, and optimise resource allocation between internal teams and vendors.
- Provide regular reporting (weekly/monthly) on progress, risk, cost, and quality.
Stakeholder & Vendor Coordination
- Collaborate with divisional teams and leadership to assess requirements, translating challenges and opportunities back into roadmap and planning decisions.
- Shape delivery schedules for agreed systems work, managing workflows across internal IT and external development teams to maintain momentum.
- Serve as a bridge between business product owners, internal IT, and external vendors, ensuring priorities align with the systems roadmap (approved by the IT Director, Head of Software Development, or relevant Business Systems lead).
- Matrix manage stakeholders across divisions, escalate critical issues, and provide guidance on priorities and risks during major incidents.
Qualifications & Experience
- Minimum 5 years’ experience in IT project management, systems implementation, business analysis, or similar roles.
- Proven expertise with Microsoft Dynamics 365 (Field Service/CRM) and Power Platform is highly desirable.
- Hands-on delivery experience across ERP, CRM, or Field Service platforms, including configuration and solution building.
- Strong track record in project/programme governance, including matrix management.
- Experience managing vendor relationships with external development teams.
- Change management expertise and ability to engage with business stakeholders to clarify requirements.
- A passion for operational improvements that drive efficiency.
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Additional Information
Why SOCOTEC?
Join over 2,000 industry professionals committed to transforming testing, inspection, and certification nationwide. At SOCOTEC UK, you’re not just an employee—you’re part of shaping a safer, more sustainable future.
What makes us unique?
- Exceptional talent-focused culture: Empowering your growth to deliver industry-leading excellence.
- Diverse, impactful projects: Work on innovative challenges such as infrastructure, construction, and environmental compliance to drive meaningful change.
- Leadership opportunities: Grow vertically (e.g., roles in operations or enterprise delivery) or laterally (e.g., specialisation in facilities management or software solutions).
You won’t just work here—you’ll contribute to SOCOTEC’s success, helping build a world where safety, performance, and sustainability are standard.
Building Your Future at SOCOTEC
Your Career, Your Way
shape either a traditional career trajectory or explore transdisciplinary opportunities—your path is fully customisable.
Flexible Work Arrangements
Choose from local, national, or global projects, embracing office-based, remote, or hybrid models to optimize productivity.
Committed to Your Growth
From day one, you’ll have access to training, mentorship, and professional development programmes. We believe in your success—because your growth powers ours.
Ready to make an impact?
Apply now and become part of a team shaping the future of testing, inspection, and certification—one project at a time. We’re excited to hear about you.
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