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Butler
Butler (Front Office) – 39 Hours, 5 Days Per Week
About the Role & Company
We’re seeking a Butler to join the Front Office team at Mandarin Oriental Hyde Park, London’s most iconic luxury address.
Do you excel in guest relations, thrive in a collaborative environment, and demonstrate integrity, respect, and a growth mindset? We invite you to become part of the exceptional.
Mandarin Oriental Hotel Group is the award-winning operator of world-class luxury hotels, resorts, and residences in prime global destinations. With a strong development pipeline, they blend Asian heritage with cutting-edge luxury, delivering legendary service.
Mandarin Oriental Hyde Park is a world of oriental opulence and bespoke guest care, where every detail is meticulously attended to.
Roles within the team operate on a rotating shift basis (Monday–Sunday), covering mornings, evenings, weekends, and bank holidays. Flexibility is essential.
Key Responsibilities
As a Butler at Mandarin Oriental Hyde Park, your responsibilities include:
- Serving as the primary point of contact for suite guests throughout their stay, ensuring their comfort and preferences are met.
- Facilitating all guest requests and maintaining records of personalised preferences, coordinating effectively with other departments (e.g., Housekeeping, Concierge, Catering).
- Greeting guests on arrival for introductions and guiding them to their suites.
- Ensuring all guest suites are prepared with amenities and pre-set preferences upon arrival.
- Upholding the highest standards of luxury service, anticipating needs before they are expressed.
Requirements
To succeed in this role, you must:
- Have proven experience in high-end luxury hospitality, ideally in guest-facing or front-of-house roles.
- Demonstrate exceptional communication skills, with fluent verbal and written English.
- Multitask efficiently, balancing multiple requests while maintaining precision and discretion.
- Be proficient in Microsoft Office (prior system training an advantage).
- Embrace a proactive, detail-oriented approach with genuine passion for guest service.
- Must be eligible to work in the UK, with evidence of work rights provided during recruitment.
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Why Join MO?
We’re committed to your growth, wellbeing, and success, offering:
Learning & Development
- Tailored career growth programmes designed for all stages of your journey.
guest Benefits
- #MOfamily MOstay Programme: Access to complimentary nights and discounted rates in any of our hotels globally, available for you and your loved ones.
- Spouse/Partner ‘MOstay’ Discounts: Special rates for Familie anywhere in the world**.
Health & Wellbeing
- Comprehensive health benefits, including wellness programmes worldwide.
- 50% discount on Food & Beverage and Spa services at Mandarin Oriental Hyde Park and all properties.
- Anytime Fitness membership at a subsidised rate (£30/month or £300/annum).
- Westfield Healthcare cash plan cover (free for colleagues, with no added cost for children).
- Free Colleague Stay: Enjoy an in-house stay with breakfast after probation completion.
- Ongoing professional support:
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee recognition programmes.
- Season-ticket loan & cycle-to-work scheme.
Lifestyle Perks
- Free meals on duty and uniform dry-cleaning services.
- £750 recruitment referral bonus.
- 1 paid Charity Day per year to support your chosen cause.
- 50% F&B & Spa discount in all properties.
- Family & Friend rates at Mandarin Hotels.
- Staff discount partnerships over 500 high-street retailers.
- Additional paid time off (PTO) with holiday entitlement increasing to 33 days with Length of Service.
- Subsidised podiatry sessions from Bastien’s pedicurists.
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Sustainability & Culture
Global Sustainability Leadership
As a Global Sustainable Tourism Council (GSTC)-certified property, Mandarin Oriental Hyde Park steers towards a responsible future:
- Plastic-free initiatives, sustainable sourcing, and ethical supply chains.
- Community-driven efforts, colleague engagement, and waste reduction strategies.
- Technology-driven practices to minimise environmental impact.
Sustainability is ingrained in our culture—every decision, from day to day, aligns with our GSTC criteria to protect the environment, our guests, and communities.
Diversity & Inclusion
Our diverse and inclusive workplace thrives on the uniqueness of our colleagues. Principles include:
- Fair and Equal opportunity for all—hiring without bias based on:
- Ethnicity
- Gender
- Age
- Sexual orientation
- Disability status
- Background or religious beliefs.
- Anti-bullying, harassment-free workplace.
- Valuing every colleague’s contribution.
Are You a Fan?
Join a reputation of excellence. Are you eager to embrace luxury, hospitality, and a collective drive for success?
Start your new chapter in luxury today. Apply to become a Butler in London’s most legendary rooms.
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