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Buyer
Who We Are
IAG Loyalty is one organisation with two ambitious, growing divisions across Loyalty and Holidays.
- Each division has its own goals, strategy, and team but is united by a shared vision to create a more rewarding world of travel and experiences.
- Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail, and financial services.
- Our Holidays division, including British Airways Holidays and Iberia Vacaciones, connects customers to thousands of destinations worldwide through seamless travel experiences.
We're on an exciting journey of growth and transformation – and we'd love you to be part of it.
The Opportunity
We're looking for a Buyer to join our team and help shape a commercially successful product range that delivers value for both our customers and the business.
This is an exciting opportunity to own multiple product categories from end-to-end:
- Sourcing new products
- Building strong supplier partnerships
- Driving commercial performance through effective buying, pricing, and range management
You’ll work closely with Merchandising, Marketing, and Operations to deliver compelling product propositions while continually looking for opportunities to:
- Improve performance
- Optimise our offer
- Respond to changing customer needs
If you’re commercially minded, enjoy building relationships, and thrive in a fast-paced environment where no two days are the same, we’d love to hear from you.
What You’ll Be Doing
- Owning the commercial performance of your product categories, delivering against revenue, margin, and profitability targets.
- Sourcing new products and suppliers to build a competitive, customer-focused product range.
- Negotiating commercial terms, pricing, lead times, and supplier agreements to deliver the best outcomes.
- Building strong, long-term supplier relationships and driving ongoing performance through regular reviews.
- Working closely with Merchandising to optimise product ranges, identify new opportunities, and respond to customer/market trends.
- Planning seasonal and tactical promotions alongside Merchandising and Marketing.
- Managing category performance through:
- Competitor analysis
- Sales data
- Customer insight
- Overseeing the end-to-end buying process, ensuring critical path milestones are delivered on time and products launch successfully.
- Identifying opportunities to improve profitability through:
- Sourcing strategies
- Supplier negotiations
- Range optimisation
- Coaching and supporting a Buying Administrator, ensuring high-quality delivery across category administration and supplier processes.
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What We Need From You
- Experience in a Buying or Product Sourcing role across multiple product categories.
- Strong commercial acumen with experience managing revenue, margin, and commercial performance.
- Excellent negotiation and supplier relationship management skills.
- Experience analysing:
- Market trends
- Customer behaviour
- Competitor activity
- Strong organisational skills, with the ability to:
- Manage multiple priorities
- Deliver against deadlines
- A collaborative approach, with experience working cross-functionally across:
- Buying
- Merchandising
- Marketing
- Operations
- Confidence using buying systems and a willingness to learn new tools and technologies.
- Great communication skills, with the ability to:
- Influence and build strong relationships.
- Experience coaching or developing junior team members would be advantageous.
- Experience with SAP or Ariba would be beneficial but isn't essential.
⚠️ Considerations
We might also not be right for you if:
- You prefer working in isolation rather than collaborating across teams and functions.
- You enjoy maintaining the status quo rather than continuously looking for ways to improve.
- You're looking for a role focused solely on execution rather than taking ownership and driving commercial outcomes.
Get help with your application
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If you think you have what it takes, but don’t meet every single requirement, we’d still love to hear from you.
The Work Arrangement
This role will work as part of our Loyalty Division and is based in our London office.
Our approach to hybrid working, called The Blend, provides:
- Flexibility to choose where you do your best work.
- Connection with your team and wider business.
- Typically, at least two days a week in the office.
- The remaining days for remote work.
Diversity & Inclusion
Our vision is to create a more rewarding world of travel and experiences.
Delivering that requires:
- Diverse thinking
- Inclusive leadership
We’re committed to building a workplace where people belong and are valued for their perspective. Inclusion drives:
- Better decisions
- Stronger performance
- More innovative outcomes
We actively encourage applications from people with:
- Different experiences
- Diverse backgrounds
We commit to ensuring our recruitment process is fair, inclusive, and accessible.
At IAG Loyalty, we boast:
- Two ambitious divisions: Loyalty and Holidays
- A culture driven by a love of travel that connects everyone.
Through Avios, our global loyalty currency:
- We help millions of members turn everyday spending into rewards for travel, retail, or financial services.
Through our Holidays division (including British Airways Holidays and Iberia Vacaciones), we connect customers seamlessly to thousands of global destinations.
Our teams, by combining:
- Data
- Expertise
- Innovation
We power unforgettable journeys and experiences.
In return, we offer a unique culture and careers for those:
- Going places
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Jessica, London
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