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London / Remote
We're looking for a Social Media Manager to grow our community in social media, engage and retain our customers and followers, and most importantly – help convert them into leads, customers, and active fans and promoters of our company.
Who we are looking for
- You place customer experience at the top of your mission
- You have experience running community partnerships and ambassador programs, ideally internationally
- You are well experienced with running social media for a major tech company with a good understanding of all the relevant tools, KPIs and processes
- You have experience running influencer / ambassador programs, ideally internationally
- You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
- You constantly demonstrate creativity and are always coming up with new ideas
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What You'll Do
- Growing and developing the Pitch community by building partnerships and relationships with relevant creative communities
- Positioning Pitch as a leader and contributor in the industry
- Managing our day-to-day activity across various social channels and review platforms, through engaging conversations, inventive content and a sense of delight
- Developing and managing our customer support channels (live chat, email...)
- Creating a sense of wow in every customer interaction
- Curating and highlighting the best Pitch ambassadors and their creations
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