Experience in this field or previous SIA Security training would be advantageous but not essential.

About The Role

As a Senior Response Officer you will, occasionally, work in pairs to establish whether any reports of Noise Nuisance constitute a nuisance as per Section 79 (1) of Environmental Protection Act 1990 or under the Anti-Social Behaviour, Crime & Policing Act 2014. You will ensure a responsive, professional service is always provided to customers and partners to support crime reduction, in line with the Safer Leeds Plan.

The role is integral to our Leedswatch Services and contributes to working towards the vision: “Striving to create a positive and inclusive working environment in which staff are satisfied, engaged, and committed to giving their best in supporting the Safer Leeds ambition to ensure people are safe and feel safe in Leeds.”

What We Offer You

We take pride in offering the best employee experience, with benefits including:

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To ensure a responsive, professional service is provided to customers and partners at all times to support crime reduction, in line with the Safer Leeds Plan by supervising and holding line management responsibility for a team of Response Officers (including the coordination of rotas, arranging cover where necessary including in advance of shifts, minimising costs to the service and ensuring enough staff are on duty to fulfil the service commitment. The post holder will also be responsible for conducting shift briefings and de-briefings to support staff to effectively carry out their role- with the aim to establish whether any reports of Noise Nuisance constitute a nuisance as per Section 79 (1) of Environmental Protection Act 1990 or under the Anti-Social Behaviour, Crime & Policing Act 2014.

The role will require working flexibly across the service, carry out duties in accordance with operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy, and confidentiality of information, as well as to produce and maintain detailed records and evidential material in a clear and accurate format. The post holder will also lead and contribute to crime reduction through partnership initiatives and action days with West Yorkshire Police.

Responsibilities

• To deputise for Team Supervisor in their absence for duties commensurate with the grade of the role
• Must be prepared to temporarily assume the duties of their team members
• To use own initiative and judgement where appropriate,
• To work flexibly across the service.
• To fully understand and adhere to the requirements of Data Protection legislation
• To carry out duties in accordance with the operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy, and confidentiality of information. Produce and maintain detailed records and evidential material in a clear and accurate format.
• To always maintain a polite and professional manner especially if difficult or abusive situations arise.
• To supervise and monitor a team of response officers who respond to customers and clients when incidents are reported, including, for example, Alarms, Noise Nuisance, Carering, tower blocks and Parks and Countryside.
• To supervise and monitor a team of response officers who undertake patrols and report all insecurities and take appropriate action to re-secure, including seeking the assistance of partners and emergency services where necessary,
• To supervise and monitor a team of response officers who attend any Alarms / Activations and Assistance calls assigned as required. Including seeking the assistance of partners and emergency services where necessary,
• To issue, collect and audit keys on behalf of clients and undertake housekeeping of computer systems as and when required.
• To ensure the control room is fully aware of your movements via radio or other means to help keep you safe.
• Accurately record details of all Patrol visits, Alarm call-out, noise nuisance reports and any other duties assigned on the relevant forms.
• To undertake and complete administrative procedures within the service if required.
• To be responsible for your own and ensuring that Response Officers comply with dynamic risk assessments when arriving on site to ensure own Health and Safety is not compromised.
• To work in a cooperative environment and share knowledge and best practice with colleagues and managers across the service where appropriate.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate continuing professional development programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice and provide advice and assistance to colleagues when required, including allowing new starters to shadow activities undertaken as part of the role.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, Fire, confidentiality, and data protection, reporting all concerns to an appropriate person.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any