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Cafe Front Of House Team Member
Front of House (Café Team Member)
About the Role
Front of House team members play a vital role in delivering an exceptional customer experience at Tesco Café. We provide everything from hearty breakfasts to quick pick-ups, ensuring every visit is both efficient and welcoming. This role offers fantastic opportunities to grow your career, with flexible working options, and a supportive environment that encourages progression.
Age Requirement To apply for this role, you must be 18 years or older.
Responsibilities
While specific tasks may vary based on business needs, key responsibilities include:
- Serving customers quickly, efficiently, and with care, ensuring a positive experience.
- Resolving customer complaints and passing relevant information to the Café Manager.
- Maintaining food freshness by following FIFO (First In, First Out) stock rotation.
- Adhering to food safety and hygiene regulations, including keeping daily records.
- Accepting deliveries and storing food safely.
- Staying updated on operational policies, procedures, and business communications.
- Clearing and sanitising tables to keep the café clean and inviting.
- Ensuring food and products are always available for customers.
- Preparing hot and cold drinks while keeping up with menu updates.
- Maintaining high service standards in all tasks.
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Requirements
Key Competencies
✔ A commitment to excellent customer service, ensuring every visitor feels valued. ✔ Health and safety knowledge to uphold café standards. ✔ Ability to work efficiently, keep the environment clean, and multitask under pressure.
Personal Traits
✔ Team player – Comfortable working alongside colleagues to deliver outstanding service. ✔ Strong communicator – Proactive and friendly when engaging with customers and staff. ✔ Self-starter – Uses initiative to streamline processes and improve workflows. ✔ Organised and reliable – Manages tasks effectively and maintains order.
What’s in It for You?
Tesco Café offers a wealth of benefits to support your personal and professional growth:
💰 Discounts & Savings:
- 10% off purchases (15% at payday weekends).
- £2,000+ savings each year with your Colleague Clubcard (plus a family card).
⏰ Flexibility:
- Request flexible working options from day one.
- Tailored support based on life stages (e.g., becoming a carer, preparing for retirement).
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🏦 Financial Wellbeing:
- Retirement savings plan.
- Life assurance for added security.
🧘 Wellbeing Support:
- Free wellbeing services covering mental health, fitness, and life advice.
- Discounts on everyday essentials, dining out, and utility bills (via our exclusive deals website).
👗 Uniform & Support:
- Uniform provided.
- 28 days holiday (including bank holidays).
- Colleague networks to connect with peers from diverse backgrounds.
🌟 Inclusion & Progress:
- A truly inclusive culture where diversity is celebrated.
- Recognised as a Disability Confident Leader, with accessible recruitment support.
- Opportunity to progress within Tesco Café, with career choice and development opportunities.
About Tesco Café
Our 329+ cafés across the UK thrive on teamwork, offering a genuine family atmosphere where no two days are the same. We believe in supporting our teams—whether it’s flexibility, personal milestones, or career growth.
At Tesco, we’re committed to hiring a diverse workforce that mirrors our customers and welcomes applicants from all backgrounds. If you’re looking for a supportive and dynamic environment, we’d love to hear from you!
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