Morrisons
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Café Manager Role at Morrisons
From a Bradford market stall to the UK’s fifth largest supermarket, we’re proud to be Morrisons – a Yorkshire food retailer serving customers across the UK through over 500 stores and an online home delivery service.
Our business focuses mainly on food & grocery, uniquely sourcing and processing most of the fresh produce we sell through our manufacturing facilities.
The Role
We’re looking for a high-performing Café Manager to drive our business forward. Our cafés offer delicious options like hearty breakfasts, freshly brewed coffee, and homemade baked goods, serving hundreds daily.
Key Responsibilities:
- Customer-Centric Leadership: Lead your team to prioritise customer service excellence.
- Performance Management: Listen to customer feedback and respond accordingly.
- Ensure extensive availability in operational hours to maintain market-leading service.
- Collaborate with other store managers to create a supportive, results-orientated team culture.
- Oversee departmental scheduling, absence, performance reviews, and career development discussions.
- Training & Upskilling: Deliver training to ensure team members can thrive in their roles, including cross-departmental support.
- Identify and nurture talent within the café department.
- Build strong connections across other departments to enhance operational efficiency and collaboration.
- Drive team performance to meet all relevant operational targets.
- Take a leadership role within the store and ensure resources are planned thoroughly.
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Explore what happens behind the scenes—like our warehouses and colleague canteens—with our 360° store tour here.
About You
No prior experience in Morrisons? No problem! Whether you’ve worked in retail, hospitality, travel, or tourism, what matters is your passion for exceptional customer service. Your enthusiasm to bring our customers the best—toyout-total-department-experience—counts.
Requirements:
- Proven ability to manage a team in a fast-paced environment.
- Strong communication skills—able to share knowledge, inspire teams, and foster collaboration.
- Exceptional relationship-building skills with colleagues, stakeholders, and customers.
- Ability to adapt to change while effectively debating and leveraging it for the team’s improvement.
- Commitment to listening and responding to both customers and colleagues, using feedback to drive progress.
We support equal opportunities and encourage applications from all backgrounds.
About Us
As Morrisons, we’ve stood as shopkeepers for over 125 years, dedicated to providing a superior shopping experience. With nearly 500 stores across the UK, we create a welcoming team culture rich in fresh food and service quality.
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As the UK’s fifth-largest supermarket, serving over 11 million customers weekly, we blend practical value with real freshness—preparing as much of our food in-store as competitors process externally. It’s a fast-paced environment, but for tens of thousands of colleagues, it’s fulfilling work. From Market Street to the checkout, our team works passionately to offer what our customers truly need.
Why Join Us?
We invest in our colleagues through industry-leading training programmes—many of our managers started from the shop floor having lived the experience. That insight brings empathy, trust, and strong customer service throughout leadership.
Organisation Benefits:
- 15% uncapped Morrisons discount (in-store and online) for you
- 10% discount for a nominated family member or friend
- 25 days holiday, plus 8 statutory days pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- Pharmacists’ fees covered via the General Pharmaceutical Council
- Competitive pension contributions
- Four life assurance policy benefits through pension schemes
- Enhanced maternity, paternity, and adoption schemes
- Perks with ‘My Morri’– over 850 retailers discount platform offering instant cashback and vouchers
Bring your skills, give us your energy—and we’ll give you a place to grow.
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