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Café Manager
We Make It Possible at Morrisons
From a Bradford market stall to the UK’s fifth largest supermarket, we’re proud to be the Yorkshire-based food retailer serving customers across the UK through nearly 500 stores, plus an online home delivery service.
Our business is primarily focused on food & grocery, with a unique approach: we source and process most of the fresh food we sell through our own manufacturing facilities.
About the Role
We’re looking for a high-performing Café Manager to help our business continue to thrive. Our Cafes serve hundreds of customers daily—whether they’re looking for a delicious breakfast, freshly brewed coffee, or cake. As Café Manager, you will:
- Lead and empower colleagues to ensure customers come first and deliver outstanding service
- Report to the Area Hospitality Manager while:
- Listening and acting on customer feedback
- Ensuring market-leading availability across the store
- Collaborating with other managers to drive a supportive, performance-focused department
- Managing scheduling, absence, performance, and talent conversations
- Providing staff training to ensure confidence and capability across departments
- Identifying and developing talent
- Building strong relationships with other operational teams
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You’ll also lead colleagues with purpose, ensuring stellar performance against all targets while taking a key leadership role in the store. Precise resource planning is another critical responsibility.
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*(See behind the scenes with our [360° tour](#)—explore our warehouses and colleague canteens to discover life at Morrisons.)*
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## **About You**
Your background could be in **retail, hospitality, tourism, or travel industry**—or even previous experience delivering exceptional customer service. If you bring a **passion for service excellence**, we want to hear from you.
### **What We’re Looking For**
- Strong experience **managing teams in a fast-paced environment**
- Exceptional **communication skills**—you’ll share knowledge, lead by example, and embed best practices
- The ability to **build and maintain key relationships** while staying flexible
- A knack for **adapting to change** and constructively challenging processes
- Active listening—responding effectively to both **customers and colleagues**
### **Equal Opportunities Employer**
Morrisons welcomes applications from all backgrounds.
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## **About Us**
### **Our Story**
For over **125 years**, we’ve been dedicated to delivering a **great shopping experience**. Now, with almost **500 stores** across the UK, our retail teams work as one to provide essential groceries, premium service, and an engaging atmosphere—keeping customers coming back every week.
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We’re the UK’s 5th largest supermarket, renowned for value, quality, and freshness. Unlike others, 90% of our fresh food is prepared in-store, ensuring unsmatched freshness. It’s fast-paced, challenging—but our friendly teams go above and beyond daily to deliver the best for customers.
Investing in Our Teams
We believe in giving colleagues the game-changing opportunities to grow. Many of our store managers started right here on the shop floor—meaning they understand the grind and know how to support teams effectively.
Why Join Morrisons?
Total Rewards
- Uncapped 15% Morrisons discount (in-store and online)
- 10% discount for a designated friend/family member
- 25 days annual leave + 8 statutory holidays (pro-rated)
- Private Aviva Healthcare plan
- Annual bonus scheme
- GPhC fees paid
- Generous company pension contributions
- 4x life assurance through our pension scheme
- Enhanced maternity/paternity/adoption schemes
- Perks via ‘My Morri’ platform: cairback, vouchers, and 1,000+ partner discounts
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