The Hollies Farm Shop
Cafe - Shift Lead
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Cafe - Shift Lead
FOH/Kitchen Shift Lead
Here at Hollies Farm Shop, we’re looking for a hands-on, people-focused FOH/Kitchen Shift Lead to join our vibrant team. This is a dynamic split role where you’ll lead both front-of-house (FOH) service and support our kitchen team, ensuring every guest enjoys exceptional food and a warm, memorable experience.
You’ll act as the link between the Front of House and kitchen pass, coordinating service, maintaining high standards, and motivating the team to deliver excellence. From distributing food and drink to greeting guests with genuine warmth, you’ll set the tone for quality and hospitality.
As Shift Leader, you will support the Café Manager in overseeing daily operations, leading the front-of-house team, and ensuring outstanding customer service. This role is hands-on and requires strong leadership, organisation, and a passion for hospitality.
Key Responsibilities
Operations & Service
- Oversee daily café operations, creating shift briefs to ensure smooth service
- Maintain high standards of customer service and product quality
- Oversee opening and closing procedures while complying with HACCP procedures and completing daily Logit reports
- Monitor stock levels, wastage, and assist with ordering and inventory control
- Handle cash control, daily takings, and reporting as required
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Team Leadership
- Lead, motivate, and support café staff during shifts
- Assist with staff training and onboarding
- Allocate duties and manage shift coverage
- Ensure team compliance with company policies and procedures
Customer Experience
- Handle customer feedback, complaints, and service issues professionally
- Build positive relationships with regular customers
- Maintain a welcoming, clean, and organised café environment
Quality, Health & Safety
- Ensure compliance with food safety, hygiene, and workplace health and safety standards
- Monitor cleanliness of food service areas
- Support quality control for food and beverage to ensure consistency
Administration & Reporting
- Assist with cash handling, POS reconciliation, and reporting
- Support the Café/Takeaway Manager with rostering and operational planning
- Communicate effectively with management regarding issues or improvements
Additional Responsibilities (In Absence of Café Manager)
- Act as senior on-duty representative, maintaining professionalism and discretion while upholding positive, supportive company values
- Complete rota and payroll duties accurately and on time
- Place orders efficiently, monitor stock levels, and minimise waste
- Lead by example, keeping the team motivated, engaged, and focused during service
- Conduct regular one-to-one meetings to provide feedback, support development, and address performance or wellbeing concerns
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Skills & Qualifications
- Previous experience in a café/takeaway role
- Strong leadership and communication skills
- Excellent customer service and problem-solving abilities
- Ability to work effectively under pressure in a fast-paced environment
- Basic computer and POS system knowledge, with a willingness to learn
Personal Attributes
- Professional, approachable, and confident leader
- Highly organised with a strong attention to detail
- Reliable and flexible, available including weekends
- Passionate about hospitality and team development
Benefits
- Employee discount
- On-site parking
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