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Cafe Team Member
Team Member (Café) – Join Our Café Team & Make Every Day Better
About the Role
Tea is brewing. Café doors are opening. The day is about to start, and so can you. Team Members play a vital role within our café, providing exceptional service, preparing delicious food, and contributing to our customer-focused environment.
As a Team Member, you’ll be involved in:
- A mix of cooking, customer interactions, and behind-the-scenes prep
- Ensuring every dish meets high standards of quality while adhering to food safety and hygiene regulations
- Keeping workspaces (kitchen, service areas, customer tables) clean, tidy, and ready for guests
This is a dynamic and rewarding role, offering a range of benefits, including: ✅ Flexible working hours ✅ Opportunities for progression ✅ Exciting, varied duty each day
We guarantee a minimum of 8 hours per week for new colleagues. Availability is flexible, with 3 weeks’ notice for scheduled shifts. If your preferred times align closely with our required windows, we’d still love to hear from you.
Age Requirement: You must be 18 or over to apply.
Key Responsibilities
Your role ensures café operations run smoothly while delivering a friendly, efficient, and hygienic experience. Core responsibilities include:
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Kitchen & Service Maintenance
- Keeping equipment, utensils, and workspace immaculate
- Clearing, sanitising, and servicing customer tables
- Managing stock rotation (FIFO) to maintain food freshness
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Food Preparation & Service
- Preparing, cooking, and serving dishes as per the café’s menu
- Ensuring allergens and dietary requirements are accurately communicated
- Handling deliveries safely and storing food in line with food safety regulations
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Customer Service & Complaints Handling
- Delivering friendly, efficient service with care
- Resolving customer queries and complaints promptly
- Relaying feedback to the Café Manager where necessary
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Operational Adherence
- Following all Tesco Café policies, procedures, and OH&S guidelines
- Keeping documented records of food safety, stock levels, and daily operations
- Promptly updating on new initiatives, promotions, or communication messages
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Team & Teamwork
- Working collaboratively with shift partners
- Contributing to a positive work environment
Requirements
Core Competencies
- Strong commitment to hospitality and customer service
- Knowledge of health, safety, and hygiene standards
- Ability to maintain a clean, tidy, and efficient working environment
Personal Skills & Attributes
- Perfect for those comfortable in a team setting
- A great communicator with a proactive approach
- Ability to multitask and handle pressure in a fast-paced environment
- Self-motivated with initiative to improve processes
- Excellent time management and organisation skills
- Adaptable to busier and slower periods seamlessly
Why Join Us? – Your Benefits
Tesco Cafés are more than just a workplace – they’re a supportive, friendly family. Enjoy a range of exclusive perks designed to make work meaningful and rewarding.
Financial & Professional Growth
- Colleague Club Card: Save 10% on groceries and 15% at payday weekends – up to £2,000/year. Plus, a second card to share with family!
- Flexible Working: Request flexible schedules from day one
- Retirement Savings Plan: Secure your future with Tesco’s pension contributions
- Life Assurance: Peace of mind with financial support for you and your loved ones
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Wellbeing Support
- Free wellbeing resources covering mental health, fitness, finance, and more
- Access to deals and discounts across entertainment, dining, and daily essentials
Workplace Comfort & Edge
- Uniform provided, including policies supporting all career stages
- 28 days holiday (including Bank Holidays) – time to recharge
- Exclusive colleague networks with ‘community spaces’ across cultural backgrounds
About Tesco Cafés
A Place to Get On
With 329 cafés nationwide, our mission is simple: deliver the best customer experience every time. Our café teams thrive in a family-like environment – no two days are alike!
Dedication to Diversity, Equity, and Inclusion
At Tesco, you belong no matter your background or identity. Our DE&I commitment ensures all colleagues feel represented, valued, and empowered to be themselves.
Flexible by Design
We believe work should adapt to life, not the other way around. That’s why we offer open conversations about flexible working – from parenthood and eldercare to personal passions and plus-size exams. Whether it’s weekend shifts, term-time adjustments, or remote access plans, we want a customised solution.
Disability-Inclusive Hiring
We’re a Disability Confident Leader and commit to:
- An fully accessible recruitment process
- Supportive accommodations for any disability or condition
- Ongoing fairness, diversity, and adaptability
Note: Due to high application volumes, some roles may close early. Unfortunately, we can only provide interview feedback to shortlisted candidates. Advisees start acutely with comments once early sally.
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