ISS Facility Services UK
CAFM Service Support
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Job Description
We are seeking a highly organized and customer-focused CAFM Service Support professional to provide support across CAFM systems and related service delivery activities.
The role involves assisting with CAFM system administration, troubleshooting issues, managing licenses, and supporting customers to ensure smooth day-to-day operations.
Key Responsibilities
- Providing CAFM system support and troubleshooting.
- Assisting with project management and mobilization activities.
- Managing system licenses and administrative tasks.
- Delivering excellent customer service and user support.
- Coordinating tasks effectively and maintaining accurate records.
- Building strong relationships with stakeholders and end users.
- Supporting CAFM system administration and day-to-day operations.
- Assisting with system implementations and mobilization support on-site when required.
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Professional and Personal Competencies/Qualifications
- Experience working with CAFM systems (e.g., Concept Evolution or similar).
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proactive problem-solving approach.
- High attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks effectively.
- Customer-focused mindset with strong service delivery skills.
- Competent in system administration and general IT tools.
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The Company
ISS is a global leader in workplace and facilities management, helping organizations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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