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The Role
Chief AI Officer, IWPB is the single accountable executive for translating AI into measurable value, control posture and capability uplift across International Wealth and Premier Banking. Reporting to the Group Chief AI Officer with dual accountability to the domain GCOO this role sets and executes the AI roadmap across IWPB, including prioritisation, value tracking and AI control posture within Group-wide standards for safety, evaluation and tooling. Success means converting AI capability into measurable commercial outcomes delivered through AI Product Owners aligned to Value Streams. You’ll act as the named regulator-facing executive for the domain and hold accountability for AI performance across P&L, cost pool, RWA and capital efficiency including signing the value attestation jointly with the domain CFO.
The role operates at ExCo level within the domain’s executive cadence and shapes the Risk Committee narrative while representing IWPB externally with clients, peers, regulators and industry forums. You’ll build business-aligned AI squads and govern the largest AI investments to ensure disciplined, value-led deployment. For IWPB this includes applying domain expertise across RM next-best-action, personalised wealth advice, Premier customer journeys and outcomes across fraud prevention and customer onboarding.
What you'll be doing
- Set and execute the AI roadmap across IWPB aligned to the domain’s P&L and control priorities with quarterly refreshes alongside the domain GCOO and senior heads
- Convert AI capability into measurable productivity, revenue, risk-reduction or coverage outcomes and reconcile benefits with Finance
- Own prioritisation and value tracking across AI initiatives including signing the value attestation jointly with the domain CFO
- Govern the domain’s AI control posture within Group-wide standards for safety, evaluation and tooling
- Represent IWPB with regulators as the named AI competent person and produce regulator and audit-grade evidence on AI activity
- Build and scale AI capability across the domain including business-aligned squads, data scientists and AI champions
- Run the domain CAIO operating model with clear RACI across Value Streams and promote consistent use of Group AI standards, design system and platform
- Manage AI incident response patterns across the domain to protect the bank from systemic detection or customer experience failures
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What we're looking for
- Bring senior operating experience from a Tier-1 bank, top-tier consultancy or peer financial services or fintech firm with accountability for P&L, cost pool or risk posture through a regulatory cycle
- Demonstrate AI literacy with the ability to debate models, evaluation, agents and risk with specialist teams
- Show established experience partnering with regulators including PRA, FCA, HKMA, MAS, SEC or other relevant supervisors
- Evidence credibility across at least two of HSBC’s principal regulatory blocks - UK, Asia or Americas
- Demonstrate substantial experience delivering cross-functional transformation in a matrixed organisation
- Bring proven credibility in Wealth and Premier Banking including RM next-best-action, personalised wealth advice and Premier customer journeys
- Show experience delivering outcomes across fraud prevention and customer onboarding in partnership with business distribution and product stakeholders
- Demonstrate experience operating at executive cadence and shaping executive and risk committee narratives with clear decision rights and governance
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AI Value and Control for IWPB
This role sits at the centre of how IWPB turns AI into outcomes that matter for customers, colleagues and regulators. You’ll set the roadmap, govern the control posture and build the squads that deliver measurable commercial impact across wealth and premier journeys. You’ll also represent the domain externally and ensure the evidence, oversight and incident response expected in a regulated environment. If you want to shape how AI is deployed at scale across International Wealth and Premier Banking we’d like to hear from you.
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