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The Role
As Chief AI Officer, UK, you’ll be the single accountable executive for translating AI into measurable value, a strong control posture and capability uplift across the UK domain. Reporting to the Group Chief AI Officer with dual accountability to the domain GCOO you’ll set and execute the UK AI roadmap, own prioritisation and value tracking and operate within Group-wide standards for safety, evaluation and tooling. You’ll convert AI capability into commercial outcomes through AI Product Owners aligned to Value Streams. You’ll act as the named regulator-facing executive for the domain, shaping the Risk Committee narrative and participating at ExCo level. Success means disciplined, value-led AI deployment that strengthens customer outcomes and controls across mortgages, business banking and unsecured operations.
What you'll be doing
- Set and execute the UK AI roadmap, refreshing quarterly with the domain GCOO and senior domain heads
- Own prioritisation, value tracking and value attestation across the domain, partnering with Finance and signing jointly with the domain CFO
- Govern the domain AI control posture in line with Group standards for safety, evaluation and tooling
- Represent the domain with regulators as the AI competent person, including engagement with the PRA and FCA
- Build and scale AI delivery capacity across Value Streams, typically 50-150 AI-skilled roles organised into business-aligned squads
- Establish domain AI governance with 2LoD partners and the Head of AI Strategy, Governance, Risk Management & Responsible AI, including GBGI governance
- Oversee AI incident response patterns across the domain to protect against systemic detection or experience failures
- Gate major AI investments within the domain capital envelope, ensuring disciplined allocation and deployment
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What we're looking for
- Bring senior operating experience in a Tier-1 bank, top-tier consultancy or peer financial services or fintech environment at major business line or function level
- Demonstrate accountability for P&L, cost pool or risk posture through a regulatory cycle including model risk, conduct or third-party risk
- Apply strong AI literacy with product and customer journey judgement, including the ability to engage on models, evaluation, agents and risk with specialists
- Show established experience partnering with regulators, including the PRA and FCA
- Bring deep UK banking market credibility, including ring-fenced bank value and conduct considerations
- Demonstrate delivery of contact-centre copilot capabilities and strengthened UK financial crime controls
- Evidence experience operationalising Consumer Duty requirements in a scalable way
- Show a track record running cross-functional transformation in a matrixed organisation with clear operating model and decision rights
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Shaping AI for UK Banking
This role sits at the point where technology, regulation and customer outcomes meet. You’ll set direction for how AI is deployed across HSBC UK and ensure it delivers measurable value with the right controls in place. You’ll work at executive cadence across the domain and represent the organisation with supervisors and external stakeholders. If you want to build capability at scale and turn AI investment into outcomes across mortgages, business banking and unsecured operations we’d like to hear from you.
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