Vintage.com
Call Center Customer Service Representative
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Customer Experience Agent
📍 Morley, Leeds | 🕒 Full-time | 💰 £26,250
At Vintage Cash Cow, soon to be Vintage.com, we're building the world's most trusted platform for pre-loved items. Every day, we help people unlock value from jewellery, watches, collectibles and other valuables while keeping items in circulation and out of landfill.
We're looking for Customer Experience Agents to join our growing team in Leeds.
What you'll be doing
You'll be the first point of contact for our customers, helping them through their selling journey across phone, email, and webchat. You'll:
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- Deliver friendly, accurate, and efficient customer support
- Resolve customer queries from start to finish
- Support customers across multiple channels
- Work with teams across the business to solve more complex cases
- Accurately record customer interactions and case notes
- Identify opportunities to improve the customer experience
What we're looking for
We're interested in people who:
- Have experience in customer service, contact centres, retail, or hospitality
- Are confident communicators, both written and verbal
- Enjoy solving problems and helping people
- Can stay calm under pressure
- Are comfortable using multiple systems and learning new technology
- Thrive in a collaborative team environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Previous experience with phone, email, webchat, or CRM systems is a bonus, but not essential.
Why join us?
- Be part of a fast-growing international business
- Help drive sustainability and the circular economy
- Work with a supportive and collaborative team
- Learn new skills and develop your career in Customer Experience
If you're passionate about delivering great service and want to make a real impact, we'd love to hear from you.
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