Finlay Jude Associates Ltd
Call Centre Advisor
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Call Centre Advisor
Call Centre Advisor (Outbound Caller) – Severner Trent Partnership Join Severn Trent Water as a customer-focused Call Centre Advisor
About the Role
FJA is working with a leading national organisation in the Water Industry to recruit Customer-Focused Call Centre Advisors. This role is based at their headquarters in Walsall, West Midlands.
The position offers the potential for a permanent role after completing a probationary period of 6 months. Ideal for those with exceptional customer service skills, strong organisational abilities, and a professional telephone manner.
As a key part of Severn Trent Water, you’ll assist customers experiencing common household issues such as:
- Broken toilets
- Burst pipes
- Boiler problems
- Water butt malfunctions
You’ll also make outbound calls to schedule appointment visits for maintenance staff.
Key Responsibilities
As an Outbound Caller, your role will include:
- Listening to customer concerns (leaks, low pressure, outages etc.) and addressing them professionally
- Managing requests/pissues related to:
- Water pressure issues
- Leak reporting
- Service outages
- Scheduled maintenance updates
- Bookings/coordinating maintenance visits by making proactive outbound calls to individuals
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Person Specification: Essential/Criteria
✅ Experience
- Previous work in Call Centre or Customer Service positions
- Familiarity with outbound sales/customer engagement processes
✅ Personality & Skillset
- Highly proactive self-starter with strong initiative
- Enjoyable telephone communication – excellent speaker/manner
- Comfortable within a call centre environment
✅ Technical Proficiency
- Excel/Word competencies (data entry, document handling)
✅ Soft Skills
- Exceptional customer service delivery
- Resilient attitude to high-volume customer interactions
Ideal Candidates For This Role
This opportunity suits:
- Skilled Customer Service Representatives
- Career-focused Call Centre Agents
- Customer Service Advisors looking for a permanent position
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If you thrive in a customer-service-focused role and meet the outlined criteria – apply now.
⚠️ Application Response Timeline Due to high turnover, we may only acknowledge receipt within 2 weeks. If you haven’t heard from us by then, assume your application fell outside our current selections.
For consideration, click the “Apply Now” button.
✨ Important Note – Our company operates on strict meritocratic and equality principles. None of the job criteria in this advert should be interpreted in a discriminatory manner, including but not limited to, gender, marital status, ethnic background, faith, age, disability, or sexual orientation. Every candidate will be assessed purely based on skills and suitability for the role.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and as an employment business for the temporary supply of workers.
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