Vertu Motors plc
Call Centre Advisor
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Call Centre Advisor
Vertu – Team Valley Gateshead!
We’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as Contact Centre Bookings Team Members.
If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.
What’s On Offer
- Basic salary: £27,097.72
- Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
- £500 refer a friend bonus
- Hybrid working: Work 2 days per week from home
- No late evenings: Dayshift hours (09:00–17:30, Mon–Fri)
- Access to colleague car scheme and additional benefits
About The Role
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This is a busy, high-performing bookings centre where you’ll:
- Handle inbound calls from customers booking services, MOTs, repairs, and recalls
- Maximise every interaction by upselling additional products and services
- Work towards KPIs, with performance directly linked to your bonus
- Deliver a professional, efficient, and friendly customer experience on every call
This is a full-time, permanent position working 41 hours per week (Monday to Friday, 09:00–17:30, with one in four Saturdays 09:00–13:00).
We’d Love To Hear From You If You
- Have previous call centre/contact centre experience
- Are confident working towards targets and KPIs
- Have excellent customer service and communication skills
- Are comfortable using systems and handling a high volume of calls
- (Motor trade experience is helpful but not essential)
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Why Join Vertu?
We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:
- 25 days holiday + bank holidays (increasing with service)
- Ongoing training and career progression opportunities
- Online rewards platform with cashback and retailer discounts
- Preferential service rates & colleague purchase scheme
- Share incentive scheme & pension
- Enhanced maternity & paternity benefits
Interested? Apply today to be considered for this role!
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