Vaccination UK Ltd
Call Centre Agent - Vaccination UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Call Centre Agent - Vaccination UK
Vaccination UK
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school-aged immunisations, including Influenza, to pupils across numerous counties in England and all boroughs of North London.
We are also commissioned by NHS England in North London to:
- Provide outbreak response in the event of a vaccine-preventable disease outbreak.
- Deliver the infant BCG programme to newborns in North London.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible, and safe.
Job Details
Job Title
Call Centre Agent
Contract
Fixed Term Contract | Ends 31.12.2026
Working Hours
Monday to Friday | 7:00 AM – 6:00 PM (7.5-hour shifts per day)
Benefits
- Pension: 5% employer contribution based on qualified earnings.
- VIVUP: Discounts on supermarket and high-street purchases + Employee Assistance Programme.
- Blue Light Card: Supermarket & high-street discounts.
- Employee referral scheme.
- 28 days annual leave (including Bank Holidays, pro-rata for part-time).
Job Purpose
The Call Centre Agent will improvement vaccination uptake by obtaining informed consent through inbound and outbound calls, working under the supervision of the Line Manager.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Collaborate with the team to ensure smooth continuity of service delivery.
- Assist with the day-to-day running of immunisation programmes in the call centre.
- Handle calls and emails involving parent/carer bookings for vaccination appointments in community clinics.
- Coordinate clinic operations in line with company policies and procedures (where directed).
- Meet agreed KPIs to achieve vaccination targets.
- Actively participate in regular team meetings.
- Undertake any additional duties as required by the role.
- Comply with Company policies & procedures.
Experience & Skills
Essential
- Educated to GCSE level or higher.
- Ability to understand and implement informed consent principles for vaccination programmes.
- Familiarity with GDPR (General Data Protection Regulation).
- Experience in a call centre or customer service role.
- Polite telephone manner with clear communication.
- Mandatory English proficiency (bilingual preferred).
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- IT literate, including proficiency in Microsoft Office (Word & Excel).
- Effective time management, particularly for call-handling efficiency.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
Experience in a healthcare setting.
About European LifeCare Group
European LifeCare Group is committed to equal opportunities for all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity, or protected characteristics under law.
European LifeCare Group is one of Europe’s largest independent providers of:
- Travel clinics.
- Public vaccination programmes.
Founded in 1998, today the Group operates specialist clinics across Denmark, the Netherlands, Sweden, and the UK under brands including:
- Vaccination UK
- Citydoc
- London Travel Clinic
- Danske Lægers Vaccinations Service
- Mediprevent
- Resecentrum vaccinationer
- Vaccinaties Op Reis
- PreventVaccins
The Group partners with Danish and English National Health Services as a contracted provider of immunisation programmes, including school vaccinations and national influenza campaigns.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location