KBR, Inc.
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
Call Centre Operator (Part Time M-F 1pm-6pm)
FTC to End May 2027
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects across Europe, the Middle East, and Africa. Our clients include UK and overseas Governments, with operations spanning defence, infrastructure, facilities management, and construction. Projects are highly diverse—ranging from "life support" services for the military to portfolio management, programme consultancy, and more. Diversity in work ensures no two days are the same.
Your Role
Our busy contact centre seeks an enthusiastic Helpdesk Operator on a part-time basis (Monday to Friday, 1pm–6pm, 25 hours per week). Under close supervision, you’ll handle incoming calls efficiently, apply company policies, and address client needs.
Core Responsibilities and Duties
- Act as the initial customer contact with the ability to:
- Record all relevant details of customer requests accurately and thoroughly
- Provide accurate, relevant responses and information
- Coordinate and utilise the supply chain for customer service requests, including:
- Assigning work orders
- Progressing and chasing resolution internally
- Adhere to a [first-call resolution plan] to address routed queries and complaints effectively
- Maintain comprehensive data records, ensuring clarity and timeliness
- Deliver exceptional customer service that exceeds expectations, focusing on timely solutions
- Take personal ownership for performance improvement while fostering a spirit of continuous growth
- Compliance with and promotion of KBR’s Zero Harm policy, ensuring safety at all times
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Essential:
- GCSE (or equivalent) in Maths & English
- Must hold, have held, or be eligible to apply for security clearance
- Site base: Swindon
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Working at KBR
KBR empowers employees with shared purpose, support, and tools to deliver cutting-edge solutions worldwide. Our guiding principles—code of integrity, ESG focus (social responsibility), collaborative team culture, and experience-based development—distinguish us from competitors.
KBR employs 29,000+ staff across 80+ countries, focused on Earth-spanning projects. "At KBR, We Deliver."
⚠️ Fraud Alert Reputable directives to apply secure with KBR will never request:
- Fees to process visas, applications, or backgrounds
- Personal financial details for verification
- Unsecured advance payments
Reandシ actual job offer, always validate legitimacy via official channels or an HR representative at professionalworkers@viedeowebsite-kbr.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location