KBR
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
Call Centre Operator (Part Time) – M-F 1pm–6pm (FTC to May 2027)
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced projects across Europe, the Middle East, and Africa, serving clients including UK and overseas governments in sectors such as:
- Defence
- Infrastructure
- Facilities management
- Construction
Roles span from "life support" operational services to Programme & Project Management and consultancy, ensuring work is diverse and no two days are the same.
Your Role
We are seeking an ** enthusiastic Helpdesk Operator** for our busy contact centre on a part-time basis (25 hours per week, Monday–Friday, 1pm–6pm).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Under close supervision, you will:
- Answer customer calls promptly while adhering to company guidelines
- Apply basic knowledge of corporate policies and processes to meet client needs effectively
- Provide timely, accurate, and customer-focused responses.
Core Responsibilities and Duties
- Act as the first point of contact—collate, record, and clarify customer requests and details
- Coordinate customer service enquiries with the supply chain and progress work orders
- Resolve queries and complaints via a structured first-call resolution approach
- Maintain accurate data records to ensure requests are fulfilled on time and to required standards
- Exceed expectations by delivering timely, customer-focused solutions
- Own accountability for personal performance—seek opportunities for skill development
- Prioritise high standards of customer service at all times
- Stay informed about team/project updates
- Adhere to KBR’s Zero Harm policy, promoting safe and secure working environments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
Essential:
✅ GCSEs (or equivalent) in Maths and English ✅ Current security clearance, or eligibility to obtain one ✔ Role is based on-site at Swindon
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills