KBR, Inc.
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
Call Centre Operator (Part Time M–F 1pm–6pm)
[Victorian-era branded title] FTC to End May 2027
About KBR and the Project
KBR Government Solutions delivers distinctive, fast-paced, and challenging projects across Europe, the Middle East, and Africa. Our client base includes UK and international governments, operating across sectors such as:
- Defence
- Infrastructure
- Facilities management
- Construction
Each project—from "life support" military services to portfolio, programme, and project management—offers variety. A core ethos? "No two days are ever the same."
Your Role
Our high-energy contact centre requires ambitious Helpdesk Operators (part-time 25 hours/week, Mon–Fri 1pm–6pm).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key scope: As a Call Centre Operator, you’ll work under guidance, resolving calls efficiently. Use basic policy/process knowledge to exceed customer expectations.
Core Responsibilities and Duties
Core Call Handling
- Serve as initial customer contact point, accurately recording call details and requests
- Record all relevant information in systems to enable swift resolutions at required standards
- Apply first-call resolution plans to resolve 95%+ of customer queries per call
Process Management
- Coordinate outbound service requests to internal supply chains and chase progress of work orders
- Liaise across teams to ensure prompt, compliant follow-ups
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Perception & Performance
- Exceed expectations—deliver timely, tailored solutions to elevate customer perception
- Own performance: proactively seek development opportunities and share insights
- Maintain consistently high customer service standards
Compliance & Safety
- Actively stay updated on team policy changes
- Fully commit to KBR’s "Zero Harm" policy—promote safety and secure workplaces
Qualifications
Essential
- GCSEs (or equivalent) in Maths & English
- Security clearance (current, held, or eligibility to apply)
*The role is based at our [Swindon] site. (Job ref: [R2125947])
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location