Zachary Daniels
Call Centre Sales Advisor
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Call Centre Sales Advisor
West London | Circa £27,000 basic + Uncapped Commission + Benefits
We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London.
This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling.
The Role
You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up.
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Key responsibilities include:
- Handling predominantly inbound sales calls (circa 95%)
- Responding to customer enquiries via phone and email
- Building strong relationships with new and existing customers
- Understanding customer needs and tailoring solutions accordingly
- Maximising opportunities through upselling additional services
- Maintaining accurate records on the CRM system
- Supporting with reporting and general team performance
- Escalating any issues or complaints where required
About You
- Experience within a call centre or contact centre environment preferred but not essential
- Customer service sales experience is a must
- Strong communication and interpersonal skills
- A confident, proactive approach to sales
- Comfortable working to targets in a performance-driven environment
- Organised, self-motivated and able to manage multiple tasks
- A team player who thrives in a collaborative setting
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What's on Offer
- Circa £27,000 basic salary
- Uncapped commission structure
- Only 1 weekend per month sometimes less, supporting a strong work life balance
- Supportive team environment
- Ongoing training and development
- Opportunity to grow within a stable and expanding business
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