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Call Handler
Call Handler – Fixed Term Contract (2 Positions) 🌟
About the Role
A clean-tech manufacturer committed to making the planet greener, myenergi is shaping the future of smart, sustainable homes. specialises in award-winning EV chargers and intelligent energy management solutions, enabling customers to control, store, and optimise their self-generated power.
We’re growing rapidly and fostering an innovative, mission-driven culture. Now, we need 2x dedicated Call Handlers—fixed-term until September 2026—to influence a greener future by empowering our customers to take control of their energy.
This role requires clear communication, resilience, and a passion for putting people first. As the first point of contact, you’ll triage calls efficiently, improving processes while delivering exceptional customer support.
Key Responsibilities
- first contacteverything is done professionally, efficiently, and respectfully.
- Listen actively to identify call reasons and prioritise next steps.
- Avoid creating duplicate tickets if an existing case exists.
- fast yet polite triage:
- Route calls to the appropriate team or queue quickly, ensuring proper redirecting.
- Use tried-and-tested scripts, guidance, and macros for consistency.
- Provide clear explanations without overpromising; manage customer expectations smartly.
- Offer guidelines and solutions where self-service is suitable; escalate only when essential.
- Give callers a structured, seamless handoff—wherever possible, prevent repeat questions while handing off to internal teams.
- stress-free service:
- Maintain efficiency while upholding outstanding customer experience due to proactive handling.
- multichannel support:
- Escalate calls involving vulnerable customers, abusive behavior, or serious complaints per protocol.
- Collaborate with Product Support, Service, and Operations teams for continuous improvement.
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Required Qualifications and Experience
- Strong talent for written & spoken communication when interacting with customers.
- The knack to stay composed under pressure—multitask in a fast-paced environment.
- Exceptional listening skills—accurates, gathers information quickly, and understands nuances.
- Surgical-level attention to detail and ability to spot gaps for resolution.
- Thrives on a track record of observance—analyzes communication nuances and customer needs.
- Prior knowledge of CRM (Zendesk, Aircall+) & ticketing systems, which can be a plus!
- Technical affinity—job experience in IT, software, or engineering would be advantageous.
- **Applicable knowledge **for context (helpful bonus): my Energi products like zappi charger, eddi battery, libbi integration hub, harvi solar power solution—and how EV charging or home energy systems function.
Preferred experience (ignites path marks it a plus!):
- Prior roles in customer contact centres, triage, technical support, or escalation handling.
- Understanding of energy technology, smart home systems, or customer complaint-handling protocols.
Our Core Values
| ☀️ Positivity & Pride | Harness your energy. Every day— possèdez fondamentaliste octobre sense on a mission. |
|---|---|
| 🗣 Open & Honest Communication | Lead never instrumentalize knowledge and disclose errors openly to drive resolution. |
| ❤ Teamwork & Kindness | Win as a team! Use collaboration and mutual respect; support inclusion. |
| 🚀 Empowerment & Responsibility | Drive initiative and ownership—no excuses, only outcomes. |
At myenergi, values are our compass. We shape a culture of transparency, warmth, and decisiveness guided by a shared ambition: build an easier, greener life for everyone.
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Why Work For us?
Employee Wellbeing & Balance
- Innovative benefits help and invest in your long-term growth:
- 🚗 Maximum perks begin with free on-site EV charging.
- 💼 Private Medical Insurance because you deserve accessible healthcare.
- 🩺 Cycle to work schemes (ride to work and save—wild logic)! 🌴
- Holiday policy offering your core 25 days off (with further perks as you grow roots here).
- Bank Holidays and reimbursement of school holidays if applicable!
Career Growth
- Team of lifelong learners:
- 1:1 mentorship programs enabling a structured career ladder.
- Mentorships, training, and workshops to empower continuous development.
- Reach Meaningful Milestones: An opportunity with real answers—like:
- achievements celebrated during long-service awards.
- Early paternity & maternity leave enhancements.
- Employee Assistance Programmes for all like UK-based 24/7 confidential counseling.
Modern & Supportive Work Environment
- Hand-in-glove with us:
- Work towards a purposeful impact on generation’s habits.
- Fun perks so that your employment feels both meaningful and enjoyable:
- 🚗 Free parking on-site—equivalent to your daily commute worries.
- Birthday leave to see yourself celebrated once a year.
- Life assurance for emergencies and hazards.
- Life celebration life gestures: vouchers for individual milestones.
Diversity, Inclusion & Equality
We practice what we preach. An inclusive environment where everyone belongs and can thrive:
- Equal opportunity and diversity-friendly ethics with zero prejudice.
- All are unwelcomed discrimination.
- Thriving, dynamic individuals—regardless of background.
Come engineer smiles; become part of inventing better lives for tomorrow! 🌍💡
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