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Company Description
Phoenix 365 is a leader in Call Handling in the Breakdown and Recovery Industry, backed by over 30 years of expertise. The company provides reliable 24/7/365 nationwide services to support businesses during breakdown events. Phoenix 365 is dedicated to enhancing service levels and acting as an integral extension of clients' operations. With a focus on seamless and efficient assistance, the company strives to offer unparalleled service and support.
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Role Description
This is a full-time, on-site role for a Call Handler located in the Greater Leicester Area. The Call Handler will manage and coordinate emergency service calls, ensure timely dispatch of resources, and communicate effectively with key personnel and customers. Key responsibilities include:
- Monitoring and prioritising service requests
- Maintaining accurate records
- Providing exceptional customer service during high-pressure situations
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Qualifications
- Experience in Dispatching and strong organisational abilities
- Excellent Communication and interpersonal skills
- A strong focus on Customer Service and professionalism
- Ability to remain calm and make decisions under pressure
- Flexibility to work various shifts, including nights, weekends, and holidays
- Previous experience in a similar role or within a related field is an advantage
- Basic computer and data entry skills are preferred
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