Cambridgeshire Community Services NHS Trust
Call Handler / Administration Assistant
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East of England Community Health and Care NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough.
The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community-based with clinics in Norwich, Great Yarmouth & King’s Lynn providing contraception, sexual health & HIV care & treatment.
Job Opportunity
We currently have one post available, hours based at Vancouver House in King’s Lynn, with call handling being the principal aspect of the role. The service operates Monday – Friday, including 2 longer days till 8.00pm. Hours and days required will be discussed at interview.
Role Description
We are looking for a motivated & enthusiastic Call Handler & Administrator with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team.
Key Responsibilities
- Answering calls into the service
- Booking and rearranging appointments
- Reception cover
- Front of house cover
- Additional administration duties
- Supporting both clinical and non-clinical teams in service delivery
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Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly and prioritizing as required depending on the urgency of the enquiry.
Maintain accurate patient records both manual and electronic in accordance with the organization’s Record Keeping Policy.
Provide administration support to the iCaSH Service secretaries if required.
Commitment to Safeguarding
We are committed to safeguarding & promoting the welfare of children, young people & vulnerable adults, expecting all staff to share this commitment. As part of our safe recruitment practice & selection process, you will be required to undergo a DBS check.
About Us
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high-quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
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There’s one reason why our services are outstanding – and that’s our amazing staff – who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Application Information
Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 21st July 2026.
Please note that due to the variety of contacts you may provide, it cannot be guaranteed that the recruitment process will be managed exclusively within the NHS email system. Please ensure that all the details you provide on your application form are correct.
Contact Information
For further details / informal visits, contact:
- Name: Charlotte Caney
- Job title: Administration Lead
- Email address: charlotte.caney2@nhs.net
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