Call Handler / Emergency Call Dispatcher

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 65,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. As a Call Handler / Emergency Call Dispatcher you will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time. Join our team today and experience firsthand our dedication to supporting People First. Benefits: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our benefits include: - Private Medical Insurance (PMI) through BUPA - Dental Insurance through BUPA - Life Insurance through Canada Life - Income Protection Insurance through Canada Life - Pension Insurance through Aviva Minimum Requirements: Pass a background check, drug test, and physical. 999/ Emergency Telecommunications experience or similar - minimum of 1 year experience Valid drivers license with 3 years of driving experience and a clean driving record Responsibilities: Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation. Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions. Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards. Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses. Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges. Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization. Safety Compliance: Ensure adherence to all relevant safety regulations and certifications. Do you have what it takes to become an Emergency Response Specialist ? Deescalation skills/experience Strong focus on safety and attention to detail Excellent problem-solving and decision-making skills Ability to work effectively in a fast-paced, ever-changing environment Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience Adaptability to new technologies and processes Ability to self-correct and learn from previous mistakes Maintain safety compliance certifications Ability to stay focused and seated for multiple hours at a time Ability to multitask in dynamic situations Schedule flexibility to support a 24*7 operation including holidays TaskUs will also provide: Be part of a pioneering team shaping the future of transportation Contribute to enhancing safety and efficiency on the roads Work in a collaborative and supportive environment 28 days paid time off Birthday Leave Referral Incentive Program How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.