Cisive
Candidate Experience Representative
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It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The Role
The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal. The candidate must be willing to HYRBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.
Responsibilities
- Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment.
- Make outbound contacts as needed.
- Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
- Achieve first contact resolution, whenever possible.
- Work closely with internal teams to provide quick resolution to issues beyond first contact resolution.
- Ensure periodic updates are provided.
- Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.
- Maintain accurate record of contacts and interactions.
- Must be able to maintain applicant/client privacy in compliance with all applicable laws.
- Create positive relationships with contacts to ensure satisfaction and retention.
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Qualifications
- Minimum of 2 years of customer service experience strongly preferred.
- Minimum of 2 years of working in a call center environment preferred.
- Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
- Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.
- Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college
- Ability to work night shift or shifting schedules
Required Skills
- Excellent written and verbal communication skills.
- Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames.
- Self-motivated and proactive in approach to issue/ dispute resolution.
- Adaptable to office and home office environments.
- Demonstrated ability to organize and manage multiple priorities.
- Demonstrated problem analysis and resolution skills.
- Client-focused
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About Cisive
Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent.
As a global leader, Cisive empowers organizations to hire with confidence. Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.
Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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