AO
Capability and Workforce Planning Lead - 12 month fixed term contract
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Capability and Workforce Planning Lead - 12 month fixed term contract
Capability & Workforce Planning Lead
Job Overview
At AO, great people make great things happen. As a Capability & Workforce Planning Lead, you’ll be at the heart of driving organisational success by transforming people strategy into action.
You’ll support the delivery of AO’s capability and workforce planning programme, using robust data and collaboration to navigate current challenges and prepare leadership for the future—helping to build a workforce that’s agile, skilled, and ready to meet tomorrow’s demands.
At AO, our people are our superpower. When you join, you’ll be part of a team where ideas flow freely—because when together, we’re unstoppable.
About the Role
You’ll partner with People Partners, Talent Managers, and business leaders to analyse capability, talent, and workforce data—identifying risks, spotting opportunities, and shaping practical plans that strengthen capability where it matters most. Your work will touch critical areas:
- Organisational effectiveness through strategic workforce planning
- Capability development aligned with business priorities
- Process and technology adoption (including automation and AI)
Our mission? To empower AO to excel in an ever-changing marketplace—where we keep powering everyday life with trust at the centre.
Responsibilities
Strategy & Insights
- Analyse existing capability assessment data to pinpoint skills gaps, risks, and critical role vulnerabilities.
- Consolidate capability, talent, and performance data into actionable insights and targeted reporting for leadership.
- Lead capability diagnostics to understand current and future workforce needs, and prioritise development activity based on impact and future requirements.
- Develop roadmaps for capability across individual, team, and organisational levels.
Talent & Development
- Support talent and succession planning, leveraging emerging ways of working to future-proof the business.
- Partner with Learning & Development to create practical, scalable solutions that close skills gaps.
- Champion the Continuous Learning Culture—aligning development plans with evolving business needs.
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Automation & Efficiency
- Embed opportunities for AI and process improvement into capability and workforce planning strategies.
Programme Delivery
- Monitor progress, mitigate risks, and drive key actions across the capability programme.
- Collaborate across departments to ensure alignment between workforce strategy and business outcomes.
Requirements
Essential
- Experience in people partnering, organisational development, workforce planning and or capability frameworks—proven ability to translate insight into action.
- Strong analytical and communication skills with a talent for simplifying complex data to enable clarity and informed decisions.
- Skilled at building practical development solutions, capability plans, and demonstrating measurable impact.
- Mastery of stakeholder management and influence—navigating ambiguity and evolving environments with confidence.
- Experience in employee engagement, including succession planning and strategic workforce interventions.
- Track record of driving business change in fast-paced environments, with a focus on delivery.
Ideal Qualifications
Higher Education qualification in a relevant field would be advantageous.
A Bit About AO
AO is more than just the UK’s most trusted electrical retailer—we’re the brand people rely on.
Labelling ourselves unwavering only scratches the surface. We may not be household names behind washing machines or TVs (we’ve got that covered), but our mission to enrich lives through great tech and tools combined with trust drives how we engage—both with customers and with each other.
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The cultural bedrock? Here are some fundamentals we live by:
- Mission-driven work: Every role connects to our impact—because great service resonates at every level.
- Authenticity in our AOera: Valuing diversity of thought, fostering collaboration, and embracing ideas—we never “time-serve” when it counts!
- Looking beyond the CV: When assessing new AOers, we measure potential, passion, and what makes you you.
Benefits
AOer perks are tailor-made to turn moments into memories—because the best perks matter most:
Work-Life Harmony
- 25 days’ holiday per year (and 27 days after 2 years with us!).
- Flexible benefits: Including access to shared office spaces on AO’s dedicated AO Park & Work days.
- Enhanced parental leave policies—reflecting our belief everyone deserves balance.
Well-being
- AO Arena VIP Access: Free tickets and pre-sale opportunities to economical sports & local events.
- On-Site Fitness & Wellness: Discounts on AO Gym memberships (so you don’t have to walk home for the spin class).
- Helper Support Program: Get access to online GPs, mental health support, and preventive advice for a healthier, stress-free life.
- Workplace Well-being Hours: Time off to focus on personal health.
Family & Growth
- Extensive Family departures supporting diverse family structures.
- Creative Recharge Hours (four hours annually) to give back to charity via your choice.
Practical Perks
- Free onsite parking (in a London-centric retail giant!).
- Breakfast gear: Complimentary weekly breakfast and coffee courtesy of the AO café.
- Product discounts: Because all your plugged-in necessities are conveniently under a single invoice.
Such is the wealth you unlock. To explore everything AO’d appreciate, feel free to jump into our AO Benefits Hub!
Ready to be unstoppable? Shaping capability—and yourself—with AO.
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Jessica, London
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