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Capacity and Capability Service Manager
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Job Title: Capacity and Capability Service Manager
Location: Edinburgh/Aberdeen
Reporting to: Head of Capacity and Capability Service
Number of Roles Available: 3
Company Overview
Join Great British Energy and be part of powering the UK's Clean Energy Future.
At GBE, we're not just building an energy company - we're shaping the future of the UK's energy landscape.
Our Mission Is Clear
- Drive clean energy deployment across the UK as a strategic developer, investor, and owner of renewable projects
- Deliver benefits for communities and taxpayers, ensuring the clean energy transition creates jobs, boosts local economies, and increases public ownership
- We focus on innovation, sustainability, and impact, working on projects that matter - from large-scale national renewable investments to empowering local and community energy initiatives.
Joining GBE Means
- Purpose-driven work: Be part of a national effort to accelerate the clean energy transition
- Career growth: Opportunities to develop expertise in cutting-edge energy technologies and strategic investment
- Collaboration and flexibility: Work with passionate professionals in a dynamic, forward-thinking environment
If you want to make a real difference and help power a greener, fairer future for the UK, GBE is the place for you.
We welcome applications from all backgrounds and communities. If you require reasonable adjustments during the recruitment process, please let us know.
About The Roles
We are recruiting a small team of Capacity and Capability Service Managers to play a critical and complementary role within GBE Local's Capacity and Capability Service.
GBE's capability and capacity service is being developed to deliver support to communities and local authorities to provide advice, guidance and technical assistance and lead the development of standard delivery models. The service managers will work with the head of the service and a small team of coordinators to take a lead on an aspect of the service from design to implementation and delivery. Whilst there is an opportunity to specialise and focus on one area the team will work across the whole service to enable agility and continuity of provision.
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This is an opportunity to shape a new national function from the ground up and directly influence how local energy is delivered across the UK.
Key Responsibilities
Across all roles:
- Contribute to the design and continuous improvement of GBE Local's Capacity and Capability Service, ensuring alignment with organisational strategy
- Work collaboratively with internal teams, delivery partners, local authorities, and sector stakeholders
- Apply service design and user-centred approaches to ensure products and services meet real customer needs
- Develop and maintain strong networks across the local energy and community energy sectors
- Monitor and evaluate impact, using feedback and data to continuously improve services
Role 1: Standardisation and Guidance
- Lead the development of standardised templates, toolkits and guidance for local energy projects (e.g. business case templates, financial models, delivery frameworks)
- Translate complex technical, financial and legal requirements into clear, practical resources for non-expert users
- Own the lifecycle of knowledge products (scoping, drafting, testing, QA, publication and iteration)
- Ensure consistency and quality across all GBE Local customer-facing materials
Role 2: Technical Assistance and Advisory Service
- Design and support the delivery of a technical assistance offering, including:
- Early-stage community engagement and awareness
- Regional advisory services
- Targeted technical support for project development
- Identify and coordinate expertise (internal and external) to support customers at different project stages
- Develop service models, operating processes and delivery partnerships
- Support the establishment of a scalable and accessible advisory network
Role 3: Regional Relationship Management
- Build and lead proactive engagement with Devolved Governments, ensuring regular communication, coordination and knowledge-sharing to support GBE Local's mission
- Map and maintain up-to-date understanding of existing regional and devolved schemes, identifying opportunities for collaboration, alignment and reduced duplication
- Identify and escalate regional delivery challenges or barriers, working with colleagues across GBE Local to propose solutions
- Act as GBE Local's primary regional liaison for community and local energy delivery partners, ensuring timely, accurate and constructive support. Working closely with the Local lead for External Affairs and the Customer Engagement Lead.
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Essential
Qualifications and Experience:
- Experience designing and delivering services, programmes or products in a complex policy, public sector or infrastructure environment
- Strong ability to translate complex concepts into clear, user-focused outputs, whether guidance, tools or services
- Experience managing multiple workstreams and delivering to pace in a developing environment
- Excellent stakeholder engagement skills, with the ability to work across technical and non-technical audiences
- Strong analytical and problem-solving skills, with a proactive and structured approach
Desirable
- Experience in local energy, community energy, infrastructure or net zero delivery
- Experience in service design, user research or building customer-facing offers
- Understanding of public sector funding, business case development, or project finance
- Experience working with local government, combined authorities, or community organisations
- Relevant degree or equivalent professional experience in a related field (e.g. energy, public policy, or service design).
Personal Qualities
- Takes ownership, shows confidence in decision-making, and is willing to challenge constructively
- Focuses on delivering meaningful outcomes and making a positive, lasting impact
- Works collaboratively, valuing different perspectives and building inclusive relationships
- Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working
- Resilient and resourceful in a fast-paced environment
What We Offer
- Competitive base salary
- Performance-related bonus scheme
- Excellent pension scheme
- 4x salary life assurance
- Group income protection
- 38 days annual leave
- Flexible working arrangements
- Ongoing professional development and training
- Supportive, inclusive working environment
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