Aon Corporation
Captive Client Leader
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Captive Client Leader
Captive Client Leader
Are you a client leader who can transform positive relationships into lasting strategic value? Do you excel in complex client settings where success relies on judgement, influence, and the ability to coordinate expertise across multiple collaborators? Aon seeks a Captive Client Leader to lead client engagement and strategic account leadership within Aon Captive and Insurance Managers (ACIM).
This role aims to improve client results through consultative captive leadership. As a Captive Client Director, you will serve as the main contact between captive clients and Aon. You will ensure clients receive excellent service, strategic guidance, and access to the appropriate expertise throughout the company.
This role is shifting from a technical role centered on delivery to one passionate about client insights, value creation, and aligning Aon's offerings for captive and risk finance opportunities. You are not only coordinating client servicing. You are helping clients make better decisions about captive performance, risk financing strategy, and long-term value creation.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
While no two days are the same, typical activities include:
- Leading strategic client engagement for a portfolio of captive clients, acting as the primary relationship lead for senior collaborators
- Running annual account planning discussions aligned to client priorities, service requirements, and commercial objectives
- Scheduling strategy check-ins with knowledgeable professionals to bring external insights, market awareness, and anticipatory advice
- Reviewing stewardship reports, performance data, and service metrics to find opportunities for improvement and additional value creation
- Orchestrating internal teams across domiciles, Global Capability Centres, and wider Aon businesses to deliver coordinated client outcomes
- Finding opportunities to strengthen client relationships, improve account profitability, and expand relevant Aon services
- Translating technical, financial, and performance information into clear client narratives and actionable recommendations
- Mentoring and supporting more junior colleagues to strengthen client leadership capability and consistency of service delivery
- Maintaining delivery standards across service schedules, governance commitments, and regulatory requirements
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How This Opportunity Is Different
The role is unique because of the extent of client engagement, strategic accountability, and interdepartmental cooperation required. You will serve as the primary liaison between captive clients and Aon, gathering expertise from across the organisation to improve client choices and strengthen enduring relationships.
The role requires a shift from transactional service delivery toward consultative client leadership. Success depends on your ability to understand client priorities deeply, find opportunities proactively, and bring value through strategic conversations, insight-led communication, and effective orchestration of Aon capabilities.
You will help build the future-state client leadership model within ACIM, supporting a more proactive, data-driven, and commercially focused approach to client engagement.
Skills for Impact and Success
We are interested in what you can do and how you operate. We do not focus only on where you have worked or how many years you have spent in a role. Strong candidates will demonstrate capability in the following areas:
- Advisory Client Leadership Gains in-depth insight into client priorities, challenges, and risk financing aims. You foresee client needs, articulate problems clearly, and serve as a trusted advisor helping clients reach better decisions.
- Strategic Commercial Thinking & Value Creation Connects client strategy, commercial opportunities, and Aon capabilities to build measurable value for both clients and the business. You identify growth opportunities while maintaining a strong focus on long-term relationship quality and account profitability.
- Orchestrating Aon Capability & Matrix Influence Coordinates expertise and collaborators across Aon to deliver coordinated client outcomes. You influence effectively without relying on formal authority and align teams around shared client objectives.
- Client Service Ownership & Delivery Field Maintains accountability for client commitments, service schedules, and stewardship activity. You proactively manage delivery risks, maintain service quality, and build confidence through reliable execution.
- Insight-Led Communication & Value Articulation Communicates clearly and persuasively with senior collaborators. You transform technical information, market insight, and performance data into meaningful narratives that back strategic decisions and show value.
- Judgement in Ambiguity & Learning Agility Operates effectively in evolving and sometimes unfamiliar situations. You make sound decisions with incomplete information, adapt quickly to changing client needs, and know when to draw on specialist expertise.
- Change Leadership & Future-State Approach Supports the shift toward a more consultative and value-adding client leadership model. You question traditional methods, demonstrate future-state behaviours, and assist in integrating new approaches across teams.
- Team Leadership, Coaching & Role Modelling Builds capability and consistency across colleagues and account teams. You mentor others effectively, share expertise, and help strengthen client leadership standards across the organisation.
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How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace
Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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