Seedling
Carbon Impact Specialist - Hybrid
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Carbon Impact Specialist – Seedling
About the Role
Seedling empowers small and mid-sized teams to measure and reduce their carbon emissions using intuitive software and expert support. Our clients span sectors like professional services, fashion, healthcare, and technology.
We’re seeking a Carbon Impact Specialist to join our growing team as an outsourced sustainability expert—your primary role will be managing client relationships, ensuring emissionsmanagement success, and driving retention.
As a startup, this role offers diversity: you’ll shape the client journey (from onboarding to deliverables) and contribute to product development, marketing, or strategy where needed.
Responsibilities
Core Role: Client Journey Ownership (Onboarding to Carbon Output)
- Onboarding: Understand clients’ objectives and concerns, and upskill them on Seedling’s platform and processes.
- Footprinting: Guide clients on data collection methods to maximise accuracy; ensure compliance with the GHG Protocol, including spotting errors and documenting key assumptions/exclusions.
- Reduction Advice: Provide bespoke decarbonisation support grounded in footprint reviews and hotspot analysis. Assist in target setting (e.g., SBTi-aligned near-term and long-term goals).
- Reporting: Garner credible client coms via key reports and tools.
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Growth Path: Progress to Head of Carbon Impact, overseeing all clients and managing the delivery team.
Driving Growth via Client Relations
- Capture client feedback to refine the platform experience and convert users into product advocates.
- Identify collaborative marketing opportunities (e.g., joint social posts).
- Actively gather testimonials and case studies for the marketing team.
- Foster referrals (businesses—suppliers, partners) through Seedling’s referral scheme.
Example KPIs
- Certification Rates: Percentage of clients completing the full Seedling process.
- Satisfaction: Measured via testimonials/feedback.
- Retention: % of repeat clients measuring emissions yearly.
- Referrals: New opportunities generated from client networks.
Requirements
Essential
- Fluent English (spoken and written).
- Strong academic record (2:1 minimum).
- Technical carbon accounting expertise:
- Deep knowledge of GHG Protocol and SBTi-aligned net zero frameworks.
- Minimum 1 year experience delivering carbon footprinting/writing services.
- Exceptional communicator with empathy (high EQ), able to build trusting relationships.
- Entrepreneurial mindset with potential for future managerial roles (as we scale the delivery team).
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Desirable
- Startup/early-stage team experience.
- Customer success background, ideally from B2B SaaS or adjacent fields.
Who You Are
Thriving in this role requires:
- Self-motivation and a commitment to high standards.
- Strategic thinking to address business and environmental challenges.
- Hunger for ownership and autonomy.
- Eagerness to engage with multiple startup functions beyond your core scope.
- Aligned with companies like ours: passionate about climate change.
- Willing to visit our weekday/office-focused hybrid schedule (3 days in central Bath).
Before Applying
Know this doesn’t suit you if:
- Low tolerance for direct client interaction (this role is highly interpersonal).
- Unenthusiastic about delivering outstanding customer experiences.
- Uncomfortable with complex datasets.
- Prefer rigid role boundaries over responsibility/agency.
Benefits
- Base pay: £35–45k (pro-rata to experience).
- 3–5k bonus expected.
- 25+ holiday days (plus flexible leave).
- Opt-out pension (3% from employer, 5% employee).
- Private medical insurance.
- Beautiful Bath office at 3 Queen Square.
- Social bonding: team trips, branded merch + other incentives.
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