Care Advisor

At edyn.care, our team truly cares about the work that we do. We’re on a social mission to solve the care challenges and modernise live-in care, rethinking every detail. We enable people to live safely and vibrantly at home, on their own terms. We are a team of professional carers, support teams, care managers and technologists building a smarter way to care. Proudly regulated by the Care Quality Commission and rated ‘Good’, we are focused on delivering exceptional outcomes for families across England. Together, our teams work to create the best possible client experience, which contributes to our excellent Trustpilot + Google scores. We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors. Our goal is to build genuine, respectful relationships with our carers, clients and families. That means listening properly, moving quickly when it matters, and delivering care we are proud of. The role This role is responsible for qualifying, nurturing and progressing inbound enquiries into high-quality care assessments for our senior sales team. You will be the first point of contact for families and will play a critical role in ensuring we focus our time on the right clients, at the right time. What your day looks like Responding rapidly to all new inbound enquiries (speed matters) Qualifying families to understand care needs, urgency and suitability Proactively following up with leads across multiple touchpoints (calls, messages, email) Nurturing families through the early stages of their decision-making Booking high-quality care consultations for the Sales team Ensuring no viable enquiry is lost due to slow follow-up or poor communication Maintaining clear, structured notes in the CRM to support team handover What success looks like in this role All new enquiries are contacted quickly and professionally High-quality care consultations are consistently booked each week Leads are well-prepared and informed before speaking to the Sales team Strong follow-up ensures minimal drop-off between first contact and assessment CRM is consistently accurate and up to date You become a trusted, reliable first point of contact for families What you’ll need: Comfortable having direct conversations and guiding families towards a decision where appropriate A get-stuff-done attitude Strong communication skills, both on the phone and in writing Empathy and the ability to build trust quickly Highly organised and able to manage multiple conversations at once Comfortable working in a fast-paced environment A genuine interest in helping people and improving care Good to have: Previous customer-facing or sales experience Experience working in a fast-paced or startup environment An interest in healthcare or social care £28,000 – £32,000 base salary Bonus against team and personal targets 25 days holiday + bank holidays Apple work laptop + £250 home setup budget Personal development budget Monthly team socials Working with best-in-class internal technology Our culture We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status. We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders. We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network. We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakes We care about work-life balance, and will never expect you to work beyond your contracted hours.