Oaklands Rest Home
Care Assistant
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Care Assistant
About Oaklands Rest Home
Oaklands Rest Home is a family-run care home located on the edge of the New Forest. We are one of the region’s leading care homes and have won national awards for four consecutive years, including:
- Caring UK Awards
- Dementia Care Awards
- Social Care Stars
We provide care services for residential, dementia, respite, and reablement. Our mission is "Our Specialty is You"—getting to know each resident as an individual, understanding their history, preferences, humour, and routines to tailor care around those details.
We employ the latest care technology, offer a vibrant activities programme, and invest heavily in our team. Many staff members have stayed with us for years, with progression opportunities from Care Assistant to Deputy Manager.
Role at a Glance
- Job Title: Care Assistant
- Location: Marchwood, New Forest, Hampshire (free parking on site)
- Hours: Full-time and part-time positions available
- Reports To: Senior Care Assistant and Registered Manager
- DBS Check: Required (funded by Oaklands)
The Role
This is a care-focused role where small details, as well as big outcomes, matter. Your responsibilities include:
- Supporting residents with personal care, daily routines, meals, mobility, and emotional/social well-being.
- Observing and reporting changes in residents’ health, mood, or behaviour to the team for timely intervention.
- Providing compassionate support, particularly to residents living with dementia.
This job is not about task completion—it’s about ensuring residents feel like they’re at home.
What You Will Do
Person-Centred Care
- Support residents with personal care in a respectful, dignified manner.
- Follow well-planned care plans and adapt your approaches individually.
- Encourage independence and learn about each resident’s routines and preferences.
- Support residents’ physical, emotional, social, and spiritual well-being.
- Help residents feel safe, unhurried, and valued.
Dementia Care
- Provide calm, patient, and consistent support for residents with dementia.
- Recognise that behaviour is often communication rather than disobedience.
- Respond effectively to distress, confusion, or changes in presentation.
- Maintain predictable routines and familiar approaches to enhance residents’ stability.
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Health, Safety and Reporting
- Promptly report changes in a resident’s health, mood, appetite, mobility, or behaviour.
- Respond quickly to call bells in a methodical and thoughtful way.
- Support residents safely through mobility assistance and effective equipment use.
- Follow safeguarding, infection control, and health and safety protocols.
Records and Communication
- Complete accurate and timely care records in Oaklands’ digital system.
- Share critical updates clearly during handover shifts.
- Communicate with respect and clarity to residents, families, visitors, and colleagues.
- Raise concerns early before they escalate.
What We Are Looking For
No formal qualifications are essential, but some vital skills are non-negotiable.
Essential
- Genuine patience and kindness toward older people.
- Readiness to follow care plans and adhere to safe working practices.
- Reliability and consistency—your team depends on you.
- Honesty: raise concerns if inconsistencies arise.
- Strong written and spoken communication skills.
- Comfort with digital record-keeping.
- Ability to support personal care sensitively.
- Basic English reading and writing for record-keeping.
- Resilience under pressure and adaptability.
- Commitment to safeguarding and residents’ well-being.
Desirable (Not Essential)
- Care experience, preferably in dementia or social care.
- Moving and handling or first aid qualifications.
- Training/knowledge of digital care planning systems.
- Confidence with NVQ Level 2 Health and Social Care or Care Certificate.
This Role Is Not Right for Everyone
Be honest now to save your time and ours. Do not apply if you:
- Struggle with providing personal care assistance.
- Find repitition, confusion, or distress from residents frustrating.
- Don’t treat older people with patience, dignity, and respect.
- Have a record of unreliable attendance or tardiness.
- Are unwilling to complete records or use technology.
- View this as a temporary job rather than a dedicated responsibility.
What We Offer
We are deeply invested in tree development and staff welfare:
- Competitive pay with annual pay reviews.
- Salary bonuses for qualifying training courses.
- 28 days’ holiday (pro-rated for part-time).
- Paid time for online learning.
- Enhanced bank holiday pay.
- Pension contributions.
- Holiday pay for length-of-service milestones.
- Refer a friend bonus scheme.
- Free professional uniform.
- Cycle to work scheme.
- Free on-site parking.
- Annual Staff Award Programme.
- Funded DBS checks.
- Clear career progression (from Care Assistant to Senior Manager).
- Fully funded training and NVQ qualifications.
- Study support for further education.
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What Good Looks Like in This Role
- Residents feel safe, respected, known, and unhurried.
- Care is provided with dignity and thoughtful personalisation.
- Any change in residents’ well-being is detected and reported.
- Accurate, timely, and meaningful records are prioritised.
- Colleagues know you to be dependable and trustworthy.
- Families/visitors experience professional warmth and transparency.
- You seek help when uncertain (no guessing at clinical matters).
- Dementia-related distress is treated as communication.
- You contribute to a relational, values-driven culture.
Our Core Values
Developed collaboratively, these values guide all our interactions and care:
- Caring
- Collaborative
- Respectful
- Honest
- Person-Centred
- Reliable
- Informative
- Open
- Innovative
- Trusted
Training and Development
Every team member is supported through structured growth:
- Interactive bespoke induction programme.
- Mandatory and targeted training included.
- Study support and funding for NVQs or Health & Social Care Diplomas.
- Salary enhancements for achieving qualifications.
- Paid online learning time.
- Supervision and professional appraisal.
- Clear progression pathway to career leadership within Oaklands.
How to Apply
If you’ve taken in everything above and believe this role is the right fit, apply today. Alternatively, reach out to our team directly with questions.
Oaklands Rest Home is committed to safeguarding and assures a holistic framework for residents’ well-being. All successful applicants will undergo enhanced DBS checks, screening, and right-to-work verification.
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