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Care Broker
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Care Broker
Care Broker (Adult Social Care & All Age Commissioning)
Directorate: Adult Social Care & All Age Commissioning Section: Commissioning Location: Civic Centre, Stoke-on-Trent Grade: Level 7 Salary: £31,022 – £33,699 per annum Hours: 37 hours per week Working Pattern: Open to both internal and external applicants
About the Council
Stoke-on-Trent City Council fosters a city of strengths, blending a proud heritage with a forward-thinking future. Joining the team isn’t just a career—it’s an opportunity to:
- Make a meaningful impact on residents' lives.
- Reduce inequalities and enhance independence.
- Shape and deliver essential services in a dynamic environment.
Our 4,600-strong workforce embodies the diversity and talent that drive our success. We cultivate an inclusive culture where employees are supported, developed, and rewarded, enabling them to excel and deliver high-quality, resident-focused services.
The Role: Care Broker
As an active part of the Commissioning Team, you will occupy a unique position bridging assessed need and service delivery. While commissioning defines strategic frameworks, your role is to implement them by securing individual care packages that align with assessing priorities.
Key Responsibilities
- Brokerage and Service Coordination:
- Source and arrange appropriate care/support packages that match assessed needs
- Collaborate with social workers, health professionals, and care providers to ensure seamless support
- Negotiate cost-effective care solutions while upholding quality standards
- Secure timely hospital discharges by arranging suitable care*
- Monitor provider capacity and local market trends to address gaps in services
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- Operational Delivery:
- Maintain accurate records and ensure compliance with policies, procedures, and contracts
- Manage referrals, prioritising urgent cases efficiently
- Resolve placement challenges and escalate risks when necessary
*Practical experience and diplomacy are key—this requires negotiating with both providers and;
About You
This role demands versatility, input, and unwavering standards. We seek an individual who excels in:
- Effective Communication: Engaging professionally and clearly with service users, families, providers, and multidisciplinary teams.
- Negotiation: Securing cost-effective care packages while balancing quality and cost.
- Organisational Skills: Managing a high workload, tight deadlines, and competing priorities effectively.
- Care Sector Knowledge: A deep understanding of pathways, eligibility, safeguarding, and existing legislation.
- Market Awareness: Knowledge of Stoke-on-Trent’s care providers, their services, and capacity constraints.
- Problem-Solving Under Pressure: Finding swift, effective solutions in complex situations.
- Attention to Detail: Adherence to audit trails, compliance, and contract terms.
- Collaborative Mindset: Partnering across health and social care teams.
- Resilience: Thriving in a fast-paced, dynamic environment.
Particularly valued attributes include care experience, diverse industry knowledge—or even travel experience;--
What We Offer
Career & Salary Benefits
- Competitive salary, based on skills and experience.
- Hybrid and flexible working arrangements to accommodate diverse needs.
Professional Development
- Regular training sessions and professional growth opportunities.
- Apprenticeship and management schemes for aspiring leaders.
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Additional Workplace Value
- An excellent local authority pension scheme.
- Role-specific (or general council) investment in retaining high-performing staff.
Further details on Rewards and Benefits are available here]
Key Contacts for Further Information
For role-related enquiries, reach out to:
- Recruiting Manager: Tina Goodby
Pre-Employment Checks
All offers of employment are subject to successful completion of:
- Right to Work in the UK
- Proof of address
- Satisfactory references
- Occupational Health Clearance (Specifying need for) Evidence of professional qualifications or registrations (if applicable)
- DBS check at the relevant level.
Important Policy Note:
Unsolicited applications sent by employment agencies will not be considered by the Council and accompanying terms/conditions will be disregarded.
Equality, Diversity & Inclusion
The Council embraces inclusivity through a committed culture of equality and diversity. We encourage applicants from all backgrounds, and we value the unique perspectives that each individual brings.
If you identify with an underrepresented group and perceive this role suits your strengths, apply boldly. Stoke-on-Trent City Council strives to create a workplace where everyone belongs—where each person thrives as their ✨authentic self✨. Our goal is to foster a supportive environment where diversity drives success.
Note: Priority may be given to current employees at risk of redundancy within the organisation. Applicants will be advised if this applies.
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