Home Support Matters
Care Coordinator
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Care Coordinator – Beccles Branch
Full-time Monday–Friday
Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.
What You’ll Do
- Coordinate rotas and allocate care/support staff to ensure continuity of care
- Be the central contact for customers, families, and professionals
- Support new referrals, care planning, and customer communications
- Maintain accurate records and use electronic monitoring systems
- Line manage care/support workers and support with queries
- Monitor service delivery, resolve issues, and escalate where needed
- Take part in the weekend on-call rota (8 hours every 2 weeks – either a Sat or Sun, no field deployment, managed from home. Paid at an enhanced rate in addition to salary)
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What We’re Looking For
- Strong communication and telephone skills
- Good IT and administrative abilities
- Customer service experience (minimum 1 year)
- Experience in the care sector
- Ability to prioritise, multitask, and stay calm under pressure
Desirable:
- Experience managing people
- Working in a regulated care setting
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