Acacium Group
Care Coordinator
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Care Coordinator
Care Coordinator
Xyla Community Services (part of Acacium Group) Bristol | Hybrid Remote Permanent, Full Time | 37.5 hours per week (Mon–Fri, 07:00–19:00, with occasional weekend work) £26,500 per annum (with great benefits)
About the Role
Are you a passionate, customer-service-driven individual eager to make a real difference? We’re looking for someone to join our Bristol-based team as a Care Coordinator—perfect for those with excellent organisation skills and a desire to support vulnerable individuals while thriving in a collaborative environment. In this role, you’ll provide top-tier customer service, manage administration, ensure seamless client care, and maintain compliance with CQC requirements.
Part of the Acacium Group, Xyla Community Services delivers flexible, high-quality care for people living their own lives. Our dedicated team empowers clients to achieve their full potential while upholding the highest standards of compassion. Every day, your work will directly improve lives by meeting client needs with precision and empathy.
Key Responsibilities
- Be the first point of contact for clients, candidates, and healthcare teams, handling routine and complex requests with professionalism and support.
- Match clients with the most suitable nurses or carers, assessing needs and ensuring optimal care.
- Plan staff rotas and ensure nurses’ schedules align with availability, workload demands, and client requirements.
- Collaborate with clinical teams to maintain CQC-compliant administration, ensuring smooth operations.
- Oversee communication and documentation to guarantee transparency and quality care.
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Requirements
- Proven experience in customer service or administrative roles, with a track record of efficiency and accuracy.
- Outstanding written and verbal communication skills, alongside the ability to perform well in a fast-paced environment.
- Strong problem-solving abilities and a drive to learn, with a commitment to continuous self-improvement.
Why Join Us?
We understand the vehmently nurture our people and invest in your long-term growth. Here’s what you’ll gain:
✅ Career Development Tailored training and support to help you thrive, with opportunities for progression and leadership.
✅ Global Growth Opportunities Thriving within Acacium’s international healthcare network.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✅ Fully Funded Qualifications Access to continuous learning to enrich your skills.
✅ Gym Flex **Discounted gym memberships nationwide.
✅ Wellness Benefits
- Annual £1000 top-performer voucher
- Discounted Tfl Travelcard/Transportation (Tastecard)
- Free flu vaccinations
- Cycle to Work Scheme
- Hybrid flexibility (9-day fortnight option)
✅ Workplace Culture
- Life Assurance, Critical Illness Cover, and Private Medical Insurance
- Team bonding events and incentives
- Encouragement to embrace workplace diversity
- Strong putting people first and excellent service values.
Our Commitment to Inclusion
We actively champion diversity and equality, fostering a truly inclusive workforce. Every perspective enhances our culture, and we encourage all backgrounds and experiences to apply.
Join us at Acacium Group, one of the UK’s largest healthcare staffing partners, and be part of reshaping healthcare while shaping your own success.
If you thrive in collaborative environments, value genuine connections, and want a role that directly impacts lives—we’d love to hear from you! 🚀
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