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Care Coordinator
# Care Coordinator – London (Islington, N19 4NF)
# About the Role
Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, in a pivotal role as a Care Coordinator. You’ll shape the future of home care in your community, ensuring high-quality, compassionate support for those who need it most.
CCH Group delivers 1.5 million hours of care monthly across 260+ locations. As a Care Coordinator, you’ll play a crucial part in organising and delivering exceptional care services in your London-wide team.
Location & Salary
📍 Location: Islington, N19 4NF 💰 Salary: £28,940 per annum
# About CCH Group
Our vision is to be the best place to work in care.
Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our team, empower individuals, and transform lives—together.
# Our Valuing
- COMMUNITY: Stronger together—building a diverse and thriving culture.
- COURAGE: Boldly shaping a brighter future for those we support.
- HEART: Passionate people who make a real difference every single day.
# Job Description
## Employee Engagement
- Conduct regular Wellbeing and Engagement calls with Care Professionals to ensure their needs and concerns are addressed and heard.
- Undertake periodic supervisions for Care Professionals in line with the Group Governance Policy.
- Handle absenteeism issues, including Care Worker AWOL (Absent Without Leave), and effectively manage transitions for leavers.
- Share positive feedback (compliments) from clients, staff, or partners, ensuring recognition and celebration of outstanding care.
- Publish feedback on CCH Connect to inspire and motivate both current and aspiring Care Professionals.
## Customer Engagement
- Carry out "Voice of the Customer" surveys to gather critical insights into the quality of our care services.
- Use feedback to identify areas for improvement, contributing directly to service excellence.
## Incident & Accident Management
- Record, respond to, and manage incidents, including:
- Unplanned and preventable incidents (general care, hydration, fall management, falls risk assessments, etc.).
- Medication errors and missed appointments.
- Thoroughly investigate incidents, documenting findings and driving corrective actions.
- Ensure appropriate actions are taken to mitigate risks and protect client safety.
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## Governance & Compliance
- Monitor regulatory compliance for Care Professionals, addressing deficiencies in:
- Up-to-date supervisions.
- Current DBS checks (Disclosure & Barring Service).
- Validated Right to Work (RTW) documentation.
- Completed adoverall care service standards Adverse Events Logs (AEL) and Medication incidents.
- Mandatory Care Professional Update Training in line with company policies.
- Ensure all wellbeing concerns, incidents, and medication errors are handled according to established protocols.
- Maintain visits Very Good Practice (BETTER std’s) and Risk Reviews to support compliance with regulatory requirements.
## Reporting
- Adhere to all documented protocols for reporting concerns related to:
- Wellbeing matters.
- Incidents and Accidents.
- Medication errors.
- Provide timely reports to the Care Manager, highlighting areas of concern, trends, or issues requiring intervention.
- Action feedback from Wellbeing and Engagement calls and “Voice of the Customer” surveys to inform proactive action plans.
Note: The company may request additional duties commensurate with the role and business needs.
# Qualifications & Requirements
### # What You’ll Bring
- Passion for caring, with a commitment to supporting vulnerable individuals and enhancing service quality.
- Organisation & leadership skills: Ability to effectively manage rotas, monitor scheduling, and build robust relationships with Care Professionals.
- Cross-functional experience is advantageous—leveraging marketing, recruitment, or process training expertise.
### # Stepping Up?
If you have previous healthcare experience, a solid understanding of CQC requirements, holistic care planning frameworks, or scheduling and resource allocation, we’ll provide targeted support for your transition into this specialised role.
## Skills & Qualifications
- Prior healthcare or care services experience (preferably in roles involving:
- Care reports, incident documentation, performance monitoring).
- Technical proficiency with systems like:
- People Planner (HR/scheduling).
- CCH Circle or similar care management tools.
- Mindful records or care documentation requirements.
- Strong communication skills, demonstrating the ability to:
- Engage with staff (empowerment & feedback).
- Collaborate effectively with clients/families/subcontractors.
- Detail-oriented: Exceptional organisational skills, robust documentation, and adept incident resolution.
- Experience managing sensitive conversations with empathy and authority while maintaining professionalism.
- Knowledge of sector best practices, such as:
- Service user rights audits.
- Care quality compliance.
- Health and welfare metrics (e.g., PASAA Code of Practice, CQC standards).
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## Desirable Attributes
- Problem-solving skills: Proactiveness in addressing operational and service quality issues.
- Team collaboration: Positive and supportive workplace behaviours, strong with departmental teams and peers.
- Resilience: Confidence in maintaining a calm, level-headed approach even in high-pressure situations.
# Benefits & Training
### Why Join CCH Group?
- Purpose-driven work: Every contribution translates to direct impact on communities and care quality.
- Culture of support: We invest in your growth with:
- Ongoing training programmes.
- Coaching conversations and self-directed learning.
- Access to e-learning modules and external qualifications.
- rotational opportunities within City & County Healthcare Group.
- Wellness benefits: Pension, compassionate maternal/paternal support, financial advice, wellbeing resources.
- Competing employee discount programme: Discounts up to 14% at 40+ retailers (including Tesco and John Lewis).
### Working at CCH
- 22 days annual holiday (increasing to 25 days after 3 years).
- Occupational Sick Pay, Maternity, Paternity, and Adoption Leave payments.
- Commitment to employee safety, covered by:
- Death-in-service payments* (where applicable).
- A collaborative team environment where innovation, tech, and care have equal value.
*Subject to terms and qualifying period.
# Equal Opportunities Employer “London Care Limited is an inclusive and equal opportunities employer, part of the City and County Healthcare Group.”
CCH Group: Nurturing Leadership in Care 💙
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