edyn.care
Care Coordinator
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Care Coordinator
Care Coordinator
At edyn.care, we're transforming live-in care through exceptional people, innovative technology and outstanding service. As one of England’s highest-rated CQC-regulated live-in care providers, we’re building a smarter way to deliver care at home.
We're looking for an organised, proactive Care Coordinator to join our Operations team and help deliver outstanding care experiences for our clients, families, and professional carers.
The Role
This is an exciting opportunity for an experienced Care Coordinator with a background in live-in care, domiciliary care, home care or community care.
You’ll be responsible for:
- Coordinating care packages
- Managing care schedules
- Supporting carers
- Communicating with clients, families, and stakeholders
- Ensuring continuity of care across your caseload
This role would suit someone currently working as a:
- Care Coordinator
- Care Scheduler
- Care Planner
- Care Administrator
- Care Operations Coordinator
- Field Care Coordinator
- Home Care Coordinator
- Domiciliary Care Coordinator
- Live-in Care Coordinator
- Care Consultant
Key Responsibilities
- Coordinate live-in care packages across your allocated caseload
- Manage client and carer rotas, schedules, and shift changes
- Facilitate new care package starts and care transitions
- Support continuity of care through effective planning and communication
- Serve as the first point of contact for clients, families, and professional carers
- Manage incoming calls, emails, and correspondent enquiries
- Maintain accurate records using digital care management systems
- Assist Care Managers with package coordination and operational planning
- Escalate safeguarding concerns, complaints, and operational risks at the appropriate time
- Collaborate with healthcare professionals and internal teams
- Participate in the out-of-hours on-call rota after probation
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Requirements
- 2+ years' experience within Health & Social Care
- Previous experience as a:
- Care Coordinator
- Care Scheduler
- Care Planner
- Care Administrator
- Experience in live-in care, domiciliary care, home care or community care
- Excellent organisational, planning and communication skills
- Experience in coordinating care rotas and supporting care packages
- Strong customer service and relationship management skills
- Experience using digital care management systems
- Knowledge of CQC standards, safeguarding, and care compliance
- Ability to prioritise multiple tasks in a fast-paced environment
- High attention to detail and excellent record-keeping skills
Desirable
- Experience coordinating live-in care services
- NVQ Level 3 in Health & Social Care
- Experience with Airtable or similar care software
- Experience with intercom, WhatsApp Business, or customer support platforms
- Previous experience within a private-pay or premium care provider
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Benefits
🏡 Hybrid working (home + Hoxton office) 🏖️ 25 days holiday + bank holidays 💰 Bonus based on personal and team performance (£32k–£40k total) 💻 Apple laptop + £250 home setup budget 📚 Personal development budget 🍽️ Monthly team lunches 🎉 Quarterly socials + annual offsite 🏋️ Gym access at Hoxton office (Shoreditch Exchange) ☕ Onsite barista
Our Culture
We believe in:
-
Inclusivity – We strive to build a company as diverse as the city where we’re based, ensuring our team reflects our carers and clients.
- No discrimination or harassment based on:
- Race, colour, ancestry
- National origin, religion, age
- Gender, marital domestic partner status
- Sexual orientation, gender identity, or disability status
- No discrimination or harassment based on:
-
Wellbeing-first mentality – Our team, our carers, and care recipients come first. Company growth is balanced carefully to avoid compromising care quality.
-
A small team focused on support – We prioritise checking in on everyone. For some, colleagues serve as vital support networks.
-
Ownership and accountability – We take responsibility for our mistakes without blaming others.
-
Work-life balance – We will never expect you to work beyond your contracted hours. Your health and wellbeing are important.
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