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Care Coordinator
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Care Coordinator
Care Coordinator – Battersea (London & South East England)
About the Role
Care Outlook is an expanding leading home care provider in London and the South East of England, founded in 2005. We pride ourselves on delivering high-quality support with a friendly, collaborative workplace. Our team is passionate about making a real difference in the lives of those we care for, and we offer rewarding career opportunities for our colleagues.
We are recruiting for a Care Coordinator to maintain and develop our extra care service in Battersea.
Core Duties & Responsibilities
- Administer care schedules: Roster and manage care calls using an electronic system.
- Lead team oversight: Directly manage the care team, ensuring staff development through regular supervisions, appraisals, and training to uphold high-quality service standards.
- Plan and monitor care delivery: Create, manage, and monitor customer care plans to ensure staff rotas meet service users’ needs, preferences, and aspirations.
- Compliance & assessment: Ensure care assessments, risk management, and care planning align with best practices and meet customer aspirations.
- Staffing & recruitment support: Collaborate with the Recruitment Team to maintain and forecast sufficient staffing levels.
- Emergency response: Provide care services or arrange emergency cover for service users as needed and attend to calls as required.
- Customer service excellence: Ensure prompt, polite, and respectful telephone interactions with service users.
- Quality compliance: Work alongside the Branch Manager to resolve complaints, feedback, and quality standards efficiently.
- On-call commitments: Participate in a paid on-call rota to meet business needs.
- Regulatory compliance: Implement measures to ensure CQC (Care Quality Commission) adherence and strive for excellence in care standards.
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The Opportunity
As a Care Coordinator at Care Outlook, you’ll enjoy:
- Competitive salary: £26,000–£28,000 per annum
- Company mobile phone provided for work-use
- Ongoing support & professional development opportunities
- 20 days holiday plus bank holidays
- The chance to grow with a rapidly expanding, reputable home care provider
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Requirements
We are seeking a committed and proactive Care Coordinator who:
- Is 100% dedicated to improving the quality of life for vulnerable individuals (essential)
- Demonstrates flexibility and willingness to cover on-call shifts (essential)
- Has strong knowledge of CQC standards and compliance (essential)
- Has experience rostering care calls through an electronic system (preferred)
- Offers 2+ years of care experience, ideally in Care Coordination or Health & Social Care (preferred)
- Holds a full driving licence with access to a vehicle (preferred)
- Possesses an NVQ Level 3 in Health & Social Care (preferred)
This is an exciting opportunity to join a values-driven organisation where you can make a significant, tangible impact on people’s lives. If you’re ready to grow, contribute, and help those in need, we’d love to hear from you!
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